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Inbenta Al Resources and Insights

US Government Launches Genesis Mission for AI Dominance

November 28, 2025

Anthropic Estimates AI Can Double US Productivity Growth

November 27, 2025

From Lawsuit to Licensing Warner Music and AI Firm Suno Strike Deal

November 26, 2025

Inbenta AI Wins 2025 TSIA STAR Award as Digital Customer Success Innovator of the Year

September 26, 2025

Inbenta Named Finalist in TSIA 2025 STAR Awards for Digital Customer Success Innovator of the Year

September 18, 2025

Inbenta CTO Merlin Bise Wins Tech Titans Emerging Company CIO/CTO Award

September 17, 2025

Latest Posts

Stay up-to-date resources on what’s happening at Inbenta AI. Learn how we are helping to create more intelligent enterprises through Composite Al.

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The Complete Guide to AI Chatbots and How They Evolve Into AI Agents

AI agents have arrived. Today, more than 987 million people interact with AI chatbots, and the technology has advanced well beyond scripted, rule-based systems. Businesses are now turning toward AI agents — autonomous systems capable of taking actions, executing workflows, and delivering measurable results. The U.S. market for enterprise AI agents is projected to jump from $769.5 million in 2024 to $6.56 billion by 2030. The adoption of this technology by businesses has been rapid. Here’s a guide to start deploying AI agents successfully in your business.

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Top 5 pitfalls when scaling enterprise AI agents (and how to avoid them)

Enterprise AI agents are moving from concept to production across industries, but scaling them remains one of the most persistent challenges business leaders face.

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What are enterprise AI agents (and how do you scale them responsibly)?

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Why guardrails are non-negotiable when choosing an AI vendor

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No Gatekeepers, No Limits

The promise of AI is already here. Leaders need to wake up and catch up or get left behind.

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Claude Gets Hacked: AI agent goes rogue (and how to prevent it!)

Hackers used “vibe-hacking” to turn Anthropic’s Claude into a cybercriminal. It highlights the importance of designing AI agents with strict guardrails, human oversight, and auditable safeguards to protect both businesses and their customers.

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Why the $1.5B Genesys bet could backfire

Salesforce and ServiceNow’s $1.5B investment in Genesys promises a seamless one-stack CX solution, but beneath the headlines lie major risks. Vendor lock-in, overreliance on unproven AI, and one-size-fits-all capabilities could leave enterprises exposed if outcomes fall short. Cautionary examples like Klarna’s failed AI bet underscore the danger of overpromising technology. Independent platforms like Inbenta’s Programmed Intelligence offer a safer alternative: control, flexibility, and tailored CX without sacrificing trust or differentiation.

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AI Insights: Why listening is the hardest skill in business

For Sarah Johnson, Inbenta’s Global Head of Client Success, customer success is about empathy at scale. She champions disciplined listening, cross-functional fluency, and trust as the real differentiators for growth.

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The 5% Club no one talks about

According to a recent MIT report, 95% of GenAI pilots yield zero return. The 5% that succeed have figured something out about digital transformation in the age of AI. It’s a matter of focus, and knowing where to look.

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AI Insights: How Melissa Solis breaks barriers as a female tech entrepreneur

Inbenta CEO Melissa Solis has turned struggle into strength, showing women in AI how to lead boldly, even when there’s no seat at the table.

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From $300 to $610 Million: Inbenta CEO Melissa Solis on Resilience and Results

Melissa Solis, CEO of Inbenta, built a tech company with her brother Merlin from $300 to a $610 million exit. In a conversation with Adam Highfill, Head of Marketing at Inbenta, Melissa shares her journey from childhood hardship to business success and how her experiences shaped her approach to leadership and entrepreneurship.

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AI Insights: Why Most Enterprise AI Fails to Scale

Despite AI being a top-three priority for 75% of executives, only 26% of companies have successfully scaled it to realize real value. In this expert-led discussion, Inbenta strategic advisor Bobby Mehta and CEO Melissa Solis explore why AI efforts often stall — from poor planning to lack of guardrails. They emphasize the need for a clear, strategic framework focused on data, governance, and execution to fully leverage the power of Generative and Agentic AI at scale.

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How to drive enterprise transformation with AI: Lessons from the past, strategies for the future

As companies begin fully embracing AI, many are struggling with the state of their data, the challenge of integrating powerful new tools within their existing systems, and understanding how to measure their success. Inbenta CEO Melissa Solis recently explored these topics in a conversation with Inbenta strategic advisor and ex-TransUnion CEO, Bobby Mehta. The discussion covered common pitfalls and practical advice for businesses looking to implement AI effectively.

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