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Insurance

Simplify claims, customer experience, and operations with AI

Transform customer experience, streamline operations, and accelerate digital adoption with Inbenta’s advanced AI platform tailored for the insurance industry.

Trusted by Insurance leaders

Reduced customer service escalations by 84%

Inbenta substantially improved self-service rates but also customer satisfaction, ultimately resulting in more seamless and cost-effective service.

self-service rate

0 %

reduction in service cost

0 %

USE CASES

Optimize the complexities of insurance with cutting-edge AI

Deliver exceptional customer service with 24/7 AI-powered support

Streamline onboarding, claims processing, and policy management with AI-powered automation. Reduce wait times and enhance self-service options for a seamless customer journey.

Intelligent chat: Deploy 24/7 automation to handle inquiries, guide claims submissions, and provide instant policy information.
Seamless escalation: Effortlessly transfer complex issues to human agents, ensuring a smooth customer journey and resolving queries efficiently.
Multilingual capabilities: Expand global reach with natural language understanding in over 30 languages.

Streamline claims processing and reduce operational costs

Optimize your claims management, automating routine tasks and enabling faster, more accurate claims processing.

Automated triage: Quickly categorize incoming claims, and route them to the appropriate department or self-service options.
Fraud detection: Leverage advanced AI to identify potential fraudulent claims, reduce losses and improve overall efficiency.
Digital document processing: Extract and analyze information from policy documents and claim forms, speeding up processing times and reducing manual errors.

Empower agents with intelligent knowledge and data access

Equip your insurance agents with instant access to up-to-date information, enabling them to provide superior customer service and make informed decisions.

Unified knowledge: Create a single source of truth for policy information, regulations, and best practices, ensuring consistency across all customer interactions.
Intelligent search: Enable agents to quickly access relevant information, improving response times and accuracy.
Live agent tools: Service customers from a centralized hub with live chat, access to knowledge, and unified ticketing.

Drive digital adoption with interactive guidance and self-service options

Accelerate digital transformation with intuitive tools that guide policyholders through online processes and encourage self-service.

Interactive walkthroughs: Offer step-by-step guidance for complex tasks like policy changes or claims submissions.
Semantic search: Implement natural language processing to help customers easily find relevant policy information, regardless of insurance-specific terminology.
Self-service analytics: Gain insights into your customers to continuously improve your digital offerings and user experience.

INBENTA PLATFORM

Eliminate repetitive queries and maximize efficiency with omnichannel AI solutions

Elevate policyholder satisfaction and operational efficiency with Inbenta’s AI-powered platform. Streamline complex processes, reduce escalations, and deliver personalized insurance experiences at scale.

Automated conversations
with human-like touch and superhuman accuracy.

A predictive, intent-based search experience that drives self-service and customer satisfaction.

An AI-enabled knowledge base that saves you time and serves your customers the information they need.

Product videos and click-through tutorials that guide your customers to answer
questions autonomously.

Equips human agents with
the power of multi-touch digital workflows, real-time escalation, voice and video.

Insurance intelligence redefined

Inbenta’s Conversational AI platform is deployed by insurance agencies around the globe to intelligently automate customer service, marketing and sales, and internal operations.

Insurance

Simplify claims, customer experience, and operations with AI

Trusted by Insurance leaders

Inbenta substantially improved self-service rates but also customer satisfaction, ultimately resulting in more seamless and cost-effective service.

USE CASES

Optimize the complexities of insurance with cutting-edge AI

Deliver exceptional customer service with 24/7 AI-powered support

Streamline claims processing and reduce operational costs

Empower agents with intelligent knowledge and data access

Drive digital adoption with interactive guidance and self-service options

INBENTA PLATFORM

Eliminate repetitive queries and maximize efficiency with omnichannel AI solutions

Chat

Search

Knowledge

Learn

Assist

Insurance intelligence redefined

Related resources

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Crafting a unified user experience

The new customer service frontier: Why companies are betting big on AI Agents (and winning!)