telecommunications

Improve customer experience by reducing wait times and need for agent escalation

Meet customer preferences and automate customer support with a self-service chatbot that is able to respond to customer questions and process account requests without the need for human intervention.

Reduce call volumes and burden on contact center agents

Deflect commonly asked questions and provide customer support automatically with Inbenta Chatbot, an AI-enabled chatbot

Use search to answer customer questions and make recommendations

Use Inbenta Search and Knowledge services to allows customers to find relevant information, recommended services and other information with ease

Improve guest experience with 24/7 customer support

Engage customers and provide support assistance automatically, day or night, with autonomous Conversational AI services

Show your telecom customers how-to use your latest digital products

Easy step-by-step Product Digital Demos guides customers and employees through both simple and complex product features

Neoenergia

M&T Bank

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Improve customer experience by reducing wait times and need for agent escalation

Reduce call volumes and burden on contact center agents

Use search to answer customer questions and make recommendations

Improve guest experience with 24/7 customer support

Show your telecom customers how-to use your latest digital products