New research report: Executive Guide to AI Investments in 2025.

E-commerce

Elevate e-commerce CX, sales, and operations with AI

Transform your online store into an interactive shopping destination. Boost sales, reduce costs, and delight customers through personalized interactions and seamless support.

Top-5 European retailer drives +20% of sales with Inbenta Chat

Inbenta allows us to do a complete analysis of users' questions to optimize workflows, anticipate FAQs, and display the most relevant answers based on their browsing behavior.

sales driven by AI

0 %

Inbenta support channels

USE CASES

Redefine your e-commerce strategy

Transform customer support with AI-driven chat experiences

Provide instant, personalized assistance 24/7 with our advanced chat solution. Reduce cart abandonment and increase sales while freeing up your team for complex inquiries.

Personalized recommendations: Suggest products based on browsing history and preferences to enhance the shopping experience and boost sales.
Automated support: Handle common queries like order tracking and returns, reducing support costs and improving response times.
Seamless escalation: Transition smoothly to human agents for complex issues to satisfy customers at every touchpoint.

Optimize product discovery

Guide customers to the right products with our intuitive search tools. Understand customer intent and provide accurate results, even for vague or incomplete queries.

Intent recognition: Interpret customer queries accurately to deliver relevant results and improve the shopping experience.
Knowledge integration: Connect content across multiple systems, ensuring customers actually find what they’re looking for.
Continuous learning: Improve search results over time by analyzing user behavior and preferences.

Streamline operations with AI-assisted employee tools

Empower your team with AI-driven tools that enhance productivity and decision-making. Provide quick access to information and automate routine tasks.

Unified knowledge base: Provide employees with instant access to accurate, up-to-date information for better customer service.
AI-powered Assist: Provide agents with relevant information and suggested responses, improving efficiency and accuracy.
Automated training: Use AI-powered learning modules to onboard new employees and keep existing staff up-to-date.

Drive product adoption

Reduce support tickets and improve customer satisfaction with step-by-step product demos. Guide users through complex features and empower self-service.

Contextual guidance: Provide in-app assistance tailored to the user’s current task or page.
Multilingual support: Offer product walkthroughs in multiple languages to serve a global customer base.
Usage analytics: Gain insights into user behavior and identify areas where customers may need additional support.

INBENTA PLATFORM

Increase sales and maximize efficiency with omnichannel AI solutions

Streamline responses, reduce escalations, and improve customer satisfaction with Inbenta’s AI-powered platform — designed to tackle common e-commerce challenges with efficiency and ease.

Automated conversations
with human-like touch and superhuman accuracy.

A predictive, intent-based search experience that drives self-service and customer satisfaction.

An AI-enabled knowledge base that saves you time and serves your customers the information they need.

Product videos and click-through tutorials that guide your customers to answer
questions autonomously.

Equips human agents with
the power of multi-touch digital workflows, real-time escalation, voice and video.

E-commerce intelligence redefined

Inbenta’s Conversational AI platform is deployed by e-commerce leaders around the globe to intelligently automate customer service, marketing and sales, and internal operations.

E-commerce

Elevate e-commerce CX, sales, and operations with AI

Inbenta allows us to do a complete analysis of users' questions to optimize workflows, anticipate FAQs, and display the most relevant answers based on their browsing behavior.

USE CASES

Redefine your e-commerce strategy

Transform customer support with AI-driven chat experiences

Optimize product discovery

Streamline operations with AI-assisted employee tools

Drive product adoption

INBENTA PLATFORM

Increase sales and maximize efficiency with omnichannel AI solutions

Chat

Search

Knowledge

Learn

Assist

E-commerce intelligence redefined

Related resources

From API to MCP: Rethinking how AI is integrated

AI Insights: How businesses can overcome the challenges of implementing AI

How business leaders can implement enterprise AI effectively