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July 15, 2026

Google DeepMind CEO Demis Hassabis Demands a Global AI Watchdog Operational Before Year-End

July 14, 2026

Apple in Talks With PrismML to Squeeze Massive AI Models Onto iPhone

July 13, 2026

Apple Sues OpenAI for Trade Secret Theft Tied to ChatGPT Maker's Hardware Ambitions

June 29, 2026

Inbenta Earns Three CMP Research Prism Placements Across Voice, Chat, and Agent Assist

June 22, 2026

Inbenta is Highest-Ranked Enterprise Customer Experience AI Company in 2026 PATIO Campus Next 35

September 26, 2025

Inbenta Wins 2025 TSIA STAR Award for Innovation

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The Executive Behind a $610M Fintech Exit Is Now Reshaping Enterprise Customer Experience With AI

In a recent episode of the Beneath the Transaction podcast, host Chris Pineda sat down with Inbenta CEO Melissa Solis to talk about what leadership actually looks like when it's tested. The conversation covered building a company from nothing, leading through personal adversity, and why authenticity matters more than authority.

Inbenta CEO Melissa Solis on the Beneath the Transaction podcast with host Chris Pineda

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Spain's Ley SAC (Ley 10/2025): What the December 2026 Deadline Means for Your Customer Service Team

Spain's Ley SAC compliance deadline is December 28, 2026. Learn the key requirements, from response times to human agent access, and how to prepare.

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How to evaluate agentic AI platforms: A buyer's framework for enterprise CX

A 6-step framework for evaluating agentic AI platforms in enterprise CX: architecture, governance, resolution outcomes, integration depth, and more.

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Deterministic AI vs generative AI: The right CX architecture for regulated industries

Deterministic AI retrieves pre-validated answers; generative AI generates new ones at runtime. See the differences and which fits regulated CX.

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Conversational AI assistants for enterprise CX: Accuracy, governance, and FCR

Judge enterprise conversational AI on accuracy, governance, and FCR. See how knowledge-first, auditable assistants resolve instead of deflect.

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AI governance for financial services: What CFPB and EU AI Act require from customer-facing AI

What CFPB and the EU AI Act expect from customer-facing AI in financial services: traceable, explainable, auditable. See what compliance really requires.

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Voice AI for contact centers: Replacing IVR with governed, knowledge-first conversations

Replace rigid IVR with voice AI that resolves, not just deflects. See how governed, knowledge-first architecture keeps regulated contact centers auditable.

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AI agents for customer experience: How agentic CX moves from response to resolution

AI agents for customer experience should resolve issues, not just respond. See how knowledge-first agentic CX delivers first-contact resolution at scale.

Eliminating post-launch AI decay

How to eliminate post-launch AI decay: Autonomous maintenance in production

Post-launch AI decay is the top failure point in enterprise CX AI. Learn how autonomous maintenance detects gaps and keeps accuracy stable without manual work.

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How to prevent AI hallucinations in production CX environments

CX AI hallucinations stem from runtime generation, not bad prompts. Architecture-level controls prevent them before they reach customers.

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First-contact resolution vs. deflection: Why the distinction defines CX AI value

First contact resolution vs deflection: FCR measures if the issue was solved. Deflection measures if it reached an agent. Learn when to use each metric.

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Programmed intelligence: How deterministic logic powers governed agentic AI

Programmed Intelligence governs agentic AI by switching between deterministic retrieval and generative approaches. See how it delivers auditable autonomy.

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Enterprise workflow automation with AI agents beyond front-end chat

Enterprise AI workflow automation embeds agents into CRM, billing, and legacy systems to resolve interactions end to end. See how agentic CX wins.

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