Inbenta’s leadership

Melissa is an investor in Inbenta and serves as the CEO. Melissa has over 30 years of leadership experience across various roles in insurance and technology. Previously, she co-founded GIACT Systems and served as CEO until its acquisition by Refinitiv, a London Stock Exchange Group company, in 2020. Under her leadership, GIACT built a client base of over 1,000 companies, including Fortune 500 firms, and was recognized for excellence in fraud and risk technology. She is passionate about AI technology and championing its adoption across countless use cases for enterprise businesses.

Merlin is an investor in Inbenta and leads IT infrastructure and new product development to further expand Inbenta’s conversational AI platform with GenAI capabilities.

He brings over 20 years of experience in technology leadership, with deep expertise in combating fraud through innovative solutions and designing a sophisticated OCR platform. His forward thinking and creativity have allowed him to build multiple AI platforms that serve some of the largest corporations in the world.

Merlin formerly co-founded GIACT Systems (acquired by LSEG) and during his tenure, he drove new product development and implemented technology across some of the largest global enterprises, including Equifax, Walmart, Costco, PayPal, Intuit, AIG, Quicken, PNC Bank, American Red Cross and federal and state entities.

Adam Rivera is the Chief Legal Officer (CLO) at Inbenta, where he leads the company’s legal and compliance team. Adam has over 20 years of legal and management experience and has worked for various large global organizations in different roles. Always curious about the latest technology, Adam joined Inbenta from DoorDash, and really enjoys the challenges in navigating the AI space. Outside of work, when not carting his kids to/from sporting events, Adam can be found on his road bike exploring his local communities.

Lesli Mais is the Global People Leader at Inbenta with over 20 years of diverse experience spanning Fortune 500 companies, startups, and professional services. Her expertise includes People, Implementation, HR Operations, Talent, Organizational Design, and M&A integration. A Baylor University graduate, Lesli focuses on aligning people, infrastructure, and strategies with company culture, vision, and goals. She builds and empowers world-class teams through credibility, communication, and understanding. Outside work, Lesli enjoys family and friends, being a football and martial arts mom, and caring for her extended animal family.

Sarah Johnson is the Head of Revenue Growth, Americas & Partners, at Inbenta. She leads the Client Success, Partners, and Sales teams, driving long-term customer growth and ensuring clients see measurable, lasting value from their investment in AI-powered digital experiences. Sarah built her career on close attention to client accounts, swift problem-solving, and strong customer retention, and she now brings that same discipline to strategic partnerships and enterprise growth. Her work spans clients from startups to Fortune 50 companies, and she brings genuine passion for creative problem solving and hands-on strategic guidance to every relationship she builds.

Matt is the Chief Marketing Officer at Inbenta, where he leads global marketing strategy, brand, and go-to-market execution. He measures marketing by the pipeline it creates, and has built his mandate around driving marketing-influenced growth across North America and connecting enterprise customer experience buyers to Inbenta Encore.

With over 15 years of senior leadership experience, Matt has scaled marketing organizations across AI, SaaS, and software — spanning AI legal tech, video streaming, CPaaS, mobile, and IoT. He has a track record of building marketing teams from the ground up and positioning mid-market challengers to outpace larger, better-funded incumbents.

A strategic storyteller with an MBA from the University of Georgia and a background in philosophy, Matt helps people and businesses find the narrative underneath the strategy. He is based in Seattle.

Susanna Hoyer is the Head of Revenue Growth, Europe & APAC, at Inbenta, where she oversees Sales and Customer Success across the region. Based in Barcelona, she brings deep experience in sales leadership and client relationship management. Susanna previously served as SVP of Commercial Operations and Client Success at Inbenta, helping drive new business growth and expand the company's presence across the continent. She holds a degree from the University of Vienna and brings a client-first approach to helping European customers get the most value from Inbenta's AI solutions.