Telecom

Transform customer connectivity

Change the way you connect with customers, boost operational efficiency, and empower your workforce with Inbenta’s cutting-edge AI platform tailored for the telecommunications industry.

Get a demo

Smiling man in a beige coat talking on a mobile phone outdoors, overlaid with chat bubbles about mobile data plans.

USE CASES

Elevate your network with AI-driven tools for the future

Deliver exceptional customer support with 24/7 AI-powered assistance

Provide instant, accurate responses to customer inquiries around the clock, reducing wait times and improving satisfaction while decreasing support costs.
‍

Automated assistance: Automate common queries like billing, account updates, and technical issues, freeing up agents for complex tasks.
Proactive support: Engage users with timely notifications about service interruptions, billing alerts, and personalized promotions.
Seamless escalation: Ensure smooth transitions to human agents for complex issues for a cohesive customer experience.

Man with headset and glasses typing on a laptop, with chat message saying 'Based on your plan, I have some helpful tips for you. Would you like to explore them?' and a live chat interface.

Empower customers with AI-driven self-service tools

Enable customers to find information and resolve issues independently, reducing call volume and enhancing their overall experience with your telecom services.
‍

Intent-based search: Deploy AI that understands customer intent to deliver accurate results beyond simple keyword matching.
Knowledge management: Centralize information to ensure consistent and up-to-date answers for customers & employees.
Guided assistance: Offer step-by-step tutorials for complex processes to improve digital adoption and reduce queries.

Smiling man talking on phone with overlaid interface elements showing AI-generated summary search, demo video icon, and knowledge base icons.

Boost operational efficiency with AI-assisted workflows

Streamline internal processes and reduce costs by automating routine tasks, allowing your team to focus on strategic initiatives and personalized customer care.
‍

Intelligent routing: Direct inquiries to the most appropriate agent to reduce handling time and improve first-contact resolution.
Real-time insights: Equip agents with AI-powered suggestions and relevant information to resolve issues quickly & effectively.
Automated reporting: Get comprehensive analytics on customer interactions to help identify trends and areas for improvement.

Smiling customer service representative wearing a headset working at a computer with overlaid graphics showing 95% customer satisfaction and references to ticket #183 and CX department.

Drive digital engagement with interactive AI-powered demos

Accelerate adoption of your digital services by offering intuitive, interactive guides that showcase features and simplify complex processes for customers and employees.
‍

Customized walkthroughs: Create tailored demos for various user segments, from new customers to seasoned technicians.
Continuous learning: Update demos with new features or changes in your offerings, ensuring always-current guidance.
Usage analytics: Track user engagement to identify areas where additional support or feature enhancements may be needed.

Man with glasses using a tablet with overlay of a website interface and a distribution pie chart showing contents, navigation, and direct access.

ENCORE PLATFORM

An Agentic AI platform built for CX teams who can’t afford to get it wrong.

Encore orchestrates your AI, powers your CX channels, and supports your live agents, all in a single auditable platform built to move from pilot to production fast.

Telecom intelligence redefined

Inbenta’s Agentic AI platform is deployed by telecom leaders around the globe to intelligently automate customer service, marketing and sales, and internal operations.

Start your AI journey