CHAT

Scalable and accurate Conversational AI

Create virtual agents and conversational workflows with a business live chat that delivers highly accurate interactions and elevate your customer experience.

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+95%

Response accuracy

+90%

Self-service rate

+60%

Service cost reduction

A future-proof chat experience

Explore how Inbenta Chat helps teams resolve questions faster, improve engagement, and elevate every interaction.

Accuracy

Inbenta’s bespoke technology has been trained over two decades and billions of interactions for exceptional accuracy (>95%) from day one.

Voice

Engages in fluent, human-like customer interactions by phone for end users who want a spoken conversational experience.

Live Translation

Automatically responds in the end user’s language, providing each customer with a personalized, localized experience.

Omnichannel

Connects with dozens of communication platforms, like Facebook, WhatsApp and Instagram, to engage customers wherever they are.

Visual dialog builder

Easily create conversational workflows for your use case and industry. Every Inbenta chatbot is customized with linguistic tuning specific to your industry and unique company language.

Dialog Manager flowchart starting with 'Start' leading to 'New Insurance Coverage' asking 'What kind of insurance are you looking for?' branching to 'Homeowner’s Insurance' and 'Health Insurance' with respective descriptions.

Transparency & analytics

Every answer is recorded for transparency and can be adjusted to deliver accurate responses and an exceptional customer experience. Chat provides detailed analytics, such as how many users have self-served and how their issues were resolved.

Dashboard showing session overview with 16,439 total sessions, 16,323 interactive sessions, 95% accuracy rate, and 92% self-service rate, with indicators of change from last period.

Seamless interoperability and escalation to live agents

Chat connects across the entire Inbenta platform, pulling in pre-built dialogs, knowledge content, videos and digital demos. Regardless of how your virtual agents engage customers, Chat will automatically escalate to live agents for a smooth customer experience.