ASSIST

A smarter teammate for every live agent.

Equip your agents with an intuitive, AI‑enhanced workspace that blends live chat, omnichannel ticketing, and powerful analytics so your team can deliver better service faster.

Schedule a demo

Customer support chat interface showing a conversation between James Stanley and agent Daniel Jacobs discussing an authentication failed error with suggested AI assistant responses.

What our clients say

“An intuitive, easy and aesthetically pleasing platform.”

“Ease of use: 9/10. Overall satisfaction: 9/10.”

“Looks good, good performance speed.”

Assist adapts to your business

Assist delivers an intuitive, customizable UI with AI features that make your team more effective from day one.

Live Chat

Seamlessly escalate conversations to live agents while managing queues, adding agents, and converting chats to tickets in just a few clicks. With integrated video, voice, and co-browsing, your team can make every customer interaction more personal and engaging.

Illustration showing a man texting a support agent on WhatsApp on a smartphone, with the support agent replying on a desktop chat interface by Inbenta.

Real-time Translation

Engage customers worldwide in their own language. Assist supports 100+ languages, with regional nuances so nothing gets lost in translation. Respond instantly while keeping conversations natural and personalized, for a truly local experience every time.

Side-by-side chat conversation showing a customer speaking in Spanish about roof damage and an AI agent responding with financing help, alongside the English translation on the agent's side.

Customizable Settings

Customize your setup with an intuitive, flexible configuration that adapts to your business. Easily manage roles, agents, classifications, and settings, and integrate all your support channels with ease.

Inbenta user management interface showing settings for agent admin, user list with search and filters, and pop-up windows for editing data and granting queue access.

Omnichannel AI Ticketing

Streamlined ticketing makes asynchronous work simple and efficient. Use templates for consistent, dynamic responses, manage attachments, and standardize fields to capture the right data every time.

Inbenta software interface showing Ticket obfuscator settings with options to manage rules for hiding sensitive ticket data and a window to create a new saved reply with template card and subject fields.

Dashboards & Reporting

Get real-time visibility into key metrics with detailed analytics. AI-driven insights help you find gaps and identify trends, while comprehensive reports let you optimize operations and coaching.

Dashboard displaying agent productivity metrics including active chats, attended chats, number of actions, tickets, average handle time, with bar and line charts and a pie chart showing distribution of actions, tickets, and average handle time.

AI tools to elevate every interaction

Transform the way your team connects with customers. Assist’s AI functionality enhances every step of your support team’s workflow.

STEP 1

Summarization

Get instant context with precise summaries of every ticket and customer chat so agents can fix issues faster with better results.

STEP 2

Sentiment Analysis

See customer sentiment at a glance and watch it trend in real time so agents can adjust while managers can guide.

STEP 3

Response Generation

Get instant, approved reply suggestions during any conversation to make agents more efficient and consistent.

STEP 4

Analytics

Track conversations and trends to drive better customer experiences and performance.

+80%

First call resolution rate

+50%

Handling time reduction

+65%

Call volume reduction

A future-proof agent experience

Assist brings together AI-powered virtual and human agents, so you can offer 24/7 support with seamless escalation, shared context, and consistent quality.

Interoperable tools

Work with your existing customer service platforms, like Salesforce, Zendesk,  and more.

Seamless integration

Connect support channels like X (Twitter), Facebook, WhatsApp, email, and more.

Flexible plugins

Extend with plugins for voice, video, co-browsing, automatic translation, and more.

Unified knowledge

Pull answers from multiple sources to power accurate, approved responses.

Reimagine customer support

Assist helps your teams work faster, connect better, and deliver more.

Schedule a demo