DALLAS, TX – September 26, 2025 – Inbenta, an innovator in AI-powered customer experience applications and enterprise automation, is proud to announce that it has been awarded the 2025 TSIA STAR Award for Digital Customer Success Innovator of the Year.
The Technology & Services Industry Association (TSIA) STAR Awards are among the most prestigious honors in the technology and services sector, spotlighting organizations with a record of innovation, customer excellence, and outstanding results. With its selection, TSIA recognizes Inbenta’s ability to drive digital transformation in customer success with scalable AI solutions.
“Inbenta has always believed that customer success should be both strategic and scalable,” said Melissa Solis, CEO of Inbenta. “This award validates our approach: building AI-driven, auditable, and customer-centric systems that deliver real value.”
The 2025 STAR Award recipients will be celebrated during TSIA World ENVISION in Las Vegas, October 20–22, where Inbenta CEO Melissa Solis and CTO Merlin Bise, recent winner of the Tech Titans Emerging Company CIO/CTO Award, will lead dedicated sessions on AI strategy in business.
About Inbenta
Inbenta is a global innovator in AI-powered customer and employee experience solutions. Its enterprise AI platform provides personalized, omnichannel support 24/7 through AI Agents that automate interactions and allow human workforces to focus on high-value initiatives. Inbenta enhances engagement, reduces costs, and boosts satisfaction. With deployments in over 100 languages across global enterprises in financial services, e-commerce, government, insurance, technology, healthcare, and travel, Inbenta processes over 2 billion interactions each year.
Want to see Inbenta AI in action? Book a demo.