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Predictive, intent-based search experience

Predictive, intent-based search experience

Predictive, intent-based search experience

Inbenta’s AI-powered search understands context and intent to deliver fast, accurate responses and boost self-service and customer satisfaction.

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+95%
Search accuracy
+90%
Self-service rate
+80%
Call deflection

Search technology that understands complex queries from day one

Search technology that understands complex queries from day one

Search technology that understands complex queries from day one

Inbenta's Programmed Intelligence and Knowledge Engineering go beyond keywords to understand nuance and intent, delivering predictive, accurate responses straight out of the box.

Why teams choose Inbenta Encore

Why teams choose Inbenta Encore

Why teams choose Inbenta Encore

Enterprise buyers evaluating AI sales agent software are looking beyond features. They need accuracy they can verify, governance they can defend, and deployment timelines that do not stall in pilot purgatory.

Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.
Megan McCluskey
SPM of Customer Experience Marketing at Schlage
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Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.
David Harrison
Contact Center Analyst at Alterra Mountain
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We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.
Renato Suplicy
Head of Digital Strategies and Servicesat Neoenergia
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A future-proof search experience

Accuracy

Inbenta’s technology has been refined over two decades and billions of interactions for an exceptional search experience.

Federated search

Combine multiple content sources for a unified search experience across all your environments.

760% increase in call handling, from 35 calls per shift to 300 concurrent calls

A self-learning solution that reduces speed to market and lowers the cost and effort of maintenance.

Custom user types

Deliver customized results based on user status, such as internal vs. external, logged-in/out, or tiered environments.
Integrated intelligent responses

Inbenta Search combines AI Orchestration with our patented Programmed Intelligence to deliver predictive, accurate answers directly to users, with no digging through articles or documentation required.

Detailed search dashboards

Automatically group user questions by topic using query clustering and frequency analysis to identify common questions and search performance. Data-driven insights on customer behavior allow you to provide the results and content your customers need.

Seamless platform integration

Inbenta's no-code Search solution easily integrates with any website or app framework, like React, Angular, Webflow, and more. Embed Search on your website quickly and easily.

Cutting-edge technology and integration

Cutting-edge technology and integration

Cutting-edge technology and integration

Exceptional AI understanding
Inbenta's intelligent response system draws on AI Orchestration, universal and industry-specific Knowledge Engineering, and LLM embeddings to understand natural conversations and deliver predictive, reliable accuracy from day one.
Flexible & intelligent auto-complete
Use your choice of keyword-based typeahead or semantic autocomplete. This helps users identify common queries and guides them naturally toward your most valuable content and resources.
AppHub: Unify data and interactions
AppHub is your one-stop shop for plugins for the Inbenta platform, adding features like voice, video, co-browsing, automatic translation, and much more.

FAQs

FAQs

FAQs

How does enterprise search prevent AI hallucinations in customer service?
Enterprise search prevents AI hallucinations in customer service by returning a verified answer instead of generating one. Inbenta Encore's search reads from the same governed Knowledge Engineering layer as voice and chat, so every result traces to an approved source rather than a model's interpretation.
What makes a knowledge-first AI platform different for customer experience search?
A knowledge-first AI platform structures content into governed answers before a customer ever searches. Inbenta Encore's Enterprise Search retrieves those answers directly instead of returning a ranked list of documents, so the customer gets a resolved answer rather than reading material to interpret themselves.
How does self-service search improve first contact resolution with AI?
Self-service search improves first contact resolution with AI by resolving the question before it becomes a contact. Inbenta Encore's search returns the same governed answer a live agent would give, so customers who self-serve are not re-asking the same question through another channel.
How does enterprise search reduce contact center costs with AI?
Enterprise search reduces contact center costs with AI by deflecting routine questions before they reach an agent. Inbenta customers report up to 70% fewer low-value contact requests, and Encore's Dashboard clusters search queries by topic so teams can see which unanswered questions still drive contacts.
How does enterprise search support high-volume contact centers?
Enterprise search supports high-volume contact centers by absorbing repeat questions before they reach an agent. Inbenta Encore's search resolves those questions from the same governed knowledge agents use, so rising volume does not require proportional headcount or degrade the accuracy of answers customers receive.
DEPLOY IN DAYS

For enterprises shaping customer experience.

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