Travel

Accurate, automated experiences for travel

Transform customer experience, streamline operations, and accelerate digital adoption with Inbenta’s advanced AI platform tailored for travel.

Get a demo

Trusted by Travel leaders

Person sitting outdoors on a wooden chair using a laptop with a scenic view; chat bubbles say 'Hi, can you recommend popular attractions near my hotel?' and 'Absolutely! I'll suggest nearby must-see spots.'

Man in business attire sitting in an airport lounge seat, smiling and looking at his smartphone with luggage nearby.

Leading LATAM airline deflect +10M customer queries annually

90% of customers who use our Inbenta-powered services say it’s a very good or excellent service, and we are obviously very happy with that result

Read the case study

35%

online check-ins

+90%

customer satisfaction

USE CASES

Travel smarter with AI-driven solutions

Deliver personalized support 24/7 to meet evolving traveler expectations

Provide instant, accurate responses to customer queries around the clock, ensuring travelers receive timely assistance for bookings, itinerary changes, and travel information.

‍

Real-time updates: Keep travelers informed about flight changes, weather disruptions, and local travel advisories.
Semantic understanding: Interpret complex travel queries to provide relevant, context-aware responses that go beyond simple keyword matching.
Multilingual support: Break down language barriers by communicating with global travelers in their preferred language.

Young man wearing glasses and a blue shirt smiling while working on a laptop outdoors with translation icons and speech bubbles around him.

Streamline operations with intelligent solutions

Optimize your resources by automating routine tasks, reducing call volumes, and empowering staff to focus on high-value interactions.
‍

Knowledge engineering: Ensure consistent, up-to-date information to reduce errors and improve staff productivity.
Automated ticket routing: Direct inquiries to the appropriate agent to minimize resolution time and enhance service quality.
Predictive analytics: Anticipate peak travel periods & disruptions for proactive resource allocation and improved experiences.

Man with headset working at a desk in an office with digital analytics and knowledge base overlays.

Drive digital adoption with intuitive self-service tools

Empower travelers to navigate your digital platforms effortlessly, increasing engagement and reducing the strain on your support team.
‍

Interactive guides: Provide step-by-step walkthroughs for online check-ins, seat selections, and booking modifications.
Personalized recommendations: Offer tailored travel suggestions based on customer preferences and behavior.
Seamless integration: Provide unified, omnichannel customer experience across web, mobile, and voice interfaces.

Woman with curly hair sitting cross-legged and using a laptop, with overlaid chat bubble saying 'Based on your previous trips, I have some helpful tips for you. Would you like to explore them?' and an interface illustration.

Enhance employee experience and retention with AI-assisted tools

Equip your staff with powerful AI tools to boost productivity, job satisfaction, and ultimately, improve customer service quality.
‍

Intelligent Assist: Equip agents with knowledge during customer interactions to improve accuracy and reduce interaction times.
AI-powered training: Provide interactive, on-demand learning experiences to keep staff updated on technology and policies.
Performance insights: Use AI-driven analytics to identify areas for improvement and opportunities for growth.

Woman wearing headset using laptop with live chat and training center interface overlays.

ENCORE PLATFORM

An Agentic AI platform built for CX teams who can’t afford to get it wrong.

Encore orchestrates your AI, powers your CX channels, and supports your live agents, all in a single auditable platform built to move from pilot to production fast.

Travel intelligence redefined

Inbenta’s Agentic AI platform is deployed by travel industry leaders around the globe to intelligently automate customer service, marketing and sales, and internal operations.

Start your AI journey