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Leading LATAM airline deflect +10M customer queries annually
90% of customers who use our Inbenta-powered services say it’s a very good or excellent service, and we are obviously very happy with that result
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35%
online check-ins
+90%
customer satisfaction
USE CASES
Travel smarter with AI-driven solutions
Deliver personalized support 24/7 to meet evolving traveler expectations
Provide instant, accurate responses to customer queries around the clock, ensuring travelers receive timely assistance for bookings, itinerary changes, and travel information.
- Real-time updates: Keep travelers informed about flight changes, weather disruptions, and local travel advisories.
- Semantic understanding: Interpret complex travel queries to provide relevant, context-aware responses that go beyond simple keyword matching.
- Multilingual support: Break down language barriers by communicating with global travelers in their preferred language.
Streamline operations with intelligent solutions
Optimize your resources by automating routine tasks, reducing call volumes, and empowering staff to focus on high-value interactions.
- Knowledge engineering: Ensure consistent, up-to-date information to reduce errors and improve staff productivity.
- Automated ticket routing: Direct inquiries to the appropriate agent to minimize resolution time and enhance service quality.
- Predictive analytics: Anticipate peak travel periods & disruptions for proactive resource allocation and improved experiences.
Drive digital adoption with intuitive self-service tools
Empower travelers to navigate your digital platforms effortlessly, increasing engagement and reducing the strain on your support team.
- Interactive guides: Provide step-by-step walkthroughs for online check-ins, seat selections, and booking modifications.
- Personalized recommendations: Offer tailored travel suggestions based on customer preferences and behavior.
- Seamless integration: Provide unified, omnichannel customer experience across web, mobile, and voice interfaces.
Enhance employee experience and retention with AI-assisted tools
Equip your staff with powerful AI tools to boost productivity, job satisfaction, and ultimately, improve customer service quality.
- Intelligent Assist: Equip agents with knowledge during customer interactions to improve accuracy and reduce interaction times.
- AI-powered training: Provide interactive, on-demand learning experiences to keep staff updated on technology and policies.
- Performance insights: Use AI-driven analytics to identify areas for improvement and opportunities for growth.
Chat
Automated conversations with human-like touch and superhuman accuracy
Search
A predictive, intent-based search experience that drives self-service and customer satisfaction.
Knowledge
An AI-enabled knowledge base that saves you time and serves your customers the information they need.
Learn
Product videos and click-through tutorials that guide your customers to answer questions autonomously.
Assist
Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice and video.
Travel intelligence redefined
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