Knowledge

Engineer knowledge to serve agents and users

Inbenta Knowledge breaks down information silos by consolidating data from multiple sources into a single platform. Save time, eliminate repeat calls, and reduce costs with instant access to the right information.

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+80%

Call deflection rate

+90%

Self-service rate

+60%

Service cost reduction

Give your agents and customers the  information they need to self-serve

Knowledge gives 90% of customers and employees a quick way to self-serve, centralizing your information and surfacing what they need, when they need it. Our patented AI technology delivers +95% accuracy, saving users time to focus on more important priorities and exponentially improving your efficiency.

A future-proof knowledge base software

Central green circle with nine dots connected to four surrounding icons representing chart, chat bubbles, document, and expand symbols on a puzzle piece background.

Illustration showing four people connected by lines to a green square with a 3x3 dot matrix and a clock icon, surrounded by icons of a pie chart, five stars, and three dollar signs.

Pie chart showing distribution of clicks: 23,302 matching clicks on contents, 64,290 navigation clicks, totaling 82,623 clicks with an increase of 1,138 from last period.

Integrated content creation with AI Orchestration

Inbenta's AI Orchestration and KnowledgeEngineering work together to strengthen your knowledge management system. Byanalyzing existing materials, identifying gaps in your documentation, andautomatically generating new high-quality content, you can publish to your helpsite with speed and confidence.

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Browser window showing a Help Center page titled 'How To Check Your Insurance Deductible' with a highlighted step and icons labeled Knowledge, Gen AI, and Web connected in a row.

Continuously improve content with detailed analytics

Use the analytics dashboard to easily understand how customers are interacting with your content across channels and to identify content gaps.

Dashboard showing performance metrics with total clicks at 82,623, total matching clicks at 23,302, total navigation clicks at 64,290, and a pie chart distribution labeled Matching, Navigation, Contents, and Direct Access.

Serve fundamental knowledge across all channels

Aggregate knowledge from any source and dynamically distribute it through your support channels. Knowledge is fully integrated with other products in the Inbenta platform — and many other applications via our AppHub — giving you the flexibility to pull knowledge into real-time conversations with users.