SmartOps Agent

Fully customizable AI Agents for enterprise operations

Built for complex business environments, Inbenta’s SmartOps Agent connects systems, automates tasks, and improves performance. Designed for enterprises that demand agility, reliability, and scalable AI-powered automation.

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Orchestrate and automate tasks with SmartOps Agent

From IT and finance to logistics and customer operations, SmartOps Agent ensures data moves intelligently between your systems. Designed for flexibility, it adapts to your business processes, reducing manual workloads, eliminating inefficiencies, and ensuring seamless execution of tasks across your tech stack.

The AI Agent ecosystem for intelligent automation

Inbenta's AI Agents unify data, automate workflows, and enhance interactions through AI Orchestration, Programmed Intelligence, and Knowledge Engineering. Deliver auditable, repeatable accuracy and natural conversations while integrating effortlessly with enterprise systems for reliable performance at scale.

The Inbenta Difference means successful AI projects that get adopted and drive results

Trusted long-term partner

A dedicated team with 2 decades of expertise to ensure seamless implementation and long-term success.

Start where you are

Our expertise and flexible technology allow us to craft right-sized solutions, regardless of your level of AI maturity.

Fast implementation

Hundreds of enterprise deployments with industry-leading speed-to-implementation and measurable impact.

Why Inbenta’s SmartOps Agent drives meaningful business impact

Seamlessly orchestrate workflows across systems with AI

Effortlessly integrate enterprise tools, cloud services & databases
Automate cross-department workflows with zero disruption
Ensure real-time data synchronization for seamless operations

Free up employees from repetitive tasks to focus on strategy

Automate approvals, compliance checks, and data reconciliation
Streamline IT, finance, and administrative workflows
Reduce errors and accelerate task completion

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Prevent operational issues before they disrupt business

Predict failures, compliance risks, and financial anomalies
Automate alerts, policy updates, and issue escalations
Provide insights to resolve issues proactively

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Enhance operations with data-driven decisions supported by AI

Deliver real-time, data-backed workflow insights
Automate compliance and risk assessments
Improve accuracy and speed in decision-making

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Integrations & AppHub

Inbenta’s robust platform works with all major AI models and data systems, seamlessly integrating with your preferred technologies and applications through an extensive set of connectors.

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FAQs

What role does back-office automation play in contact center automation?

Back-office automation completes the tasks a contact center request triggers, such as a refund, a record update, or a system sync. Inbenta's SmartOps Agent runs those workflows across finance, IT, and logistics systems, so a customer-facing resolution finishes end to end rather than becoming a manual handoff.

How does back-office AI reduce contact center costs?

Back-office AI reduces contact center costs by removing the manual work that follows a customer interaction. Inbenta's SmartOps Agent synchronizes data across systems in real time, so agents do not re-key information between platforms after a call and repeat contacts caused by stale records decline.

How does SmartOps Agent connect AI to a Genesys contact center stack?

SmartOps Agent connects to a Genesys contact center stack through Encore's integration layer, which covers more than 850 systems. Workflows triggered in Genesys can therefore continue into Workday, Snowflake, AWS, or Slack without a separate middleware project between the contact center and back-office systems.

How do you deploy back-office AI in a regulated contact center environment?

Deploy back-office AI in a regulated contact center environment by governing every automated action the same way customer answers are governed. Inbenta's SmartOps Agent logs how each workflow executed and keeps data isolated by design, so finance and operations automation carries the same audit trail as customer channels.

Why do automation pilots fail in contact centers?

Automation pilots fail in contact centers most often at the integration layer, where connecting finance, logistics, and IT systems becomes its own project. Inbenta's SmartOps Agent uses Encore's pre-built integration library covering more than 850 systems, so automation reaches production without a bespoke middleware build.