Digital Transformation

Embrace innovation with AI that adapts to you

In today’s digital era, adaptation and innovation are essential for success. Inbenta empowers your business with cutting-edge AI solutions that integrate seamlessly and deliver results at every stage of your transformation journey.

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Our benefits

Reliable technology that users trust and adopt

Inbenta’s reliable, enterprise-grade AI platform drives innovation, simplifies adoption, and delivers measurable impact across your organization.

45%

increase in mobile app adoption

+90%

Customer satisfaction

133%

Growth in digital adoption

+75%

Reduction in low-value contact requests

+60%

Reduction in support costs

Transform today, triumph tomorrow

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Unified, intelligent knowledge engineering

Centralize fragmented data from multiple sources in a single, AI-driven knowledge hub. Give employees and customers instant access to accurate, consistent information to streamline their decision-making and enhance their productivity.

Consolidate scattered information in a unified AI-powered hub for easy access to all your knowledge.
Ensure consistent, accurate answers across all channels with intelligent data distribution.
Empower teams and customers with on-demand access to relevant, actionable information.

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Workflow and process automation

Automate repetitive, manual workflows across departments, including HR, IT, and Finance. Use AI to streamline approvals, reduce bottlenecks, and enhance efficiency, letting your teams focus on strategic initiatives.

Automate repetitive tasks to free up your teams for strategic, high-value work.
Streamline approvals and processes with AI-powered workflows that reduce bottlenecks.
Enhance operational efficiency by integrating and optimizing cross-departmental workflows.

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Intelligent support

Transform customer support by implementing AI-powered chat and self-service solutions. These tools handle routine inquiries, deflect support tickets, and seamlessly escalate complex issues to human agents, reducing response times and cutting operational costs.

Automate routine inquiries with AI-driven solutions to boost efficiency and reduce costs.
Seamlessly escalate complex issues to human agents for faster, high-quality resolutions.
Deliver consistent, 24/7 support across channels with personalized Conversational AI.

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Centralized data access and reporting

Use AI to integrate and centralize data from siloed systems, giving users instant access to critical information and generating real-time insights to drive smarter decision-making and operational efficiency.

Leverage AI-powered insights to uncover trends and drive smarter business decisions.
Monitor content performance with intuitive dashboards that track engagement and impact.
Evaluate automated interactions with real-time metrics to optimize outcomes and user satisfaction.

Why Inbenta stands out

Unmatched AI efficiency

Inbenta's patented AI technology, trusted by over 1,000 companies worldwide, elevates user confidence with its precision and reliability, making us a leader in digital transformation.

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Seamless enterprise integrations

Inbenta is designed to adapt to your systems. We integrate with essential applications to increase flexibility in solutions implementation and drive adoption. Our AppHub lets you easily add features like voice, video, automatic translation and more, enabling omnichannel always-on engagement.

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AI-powered live chat and ticketing

Equip your agents with the power of multi-touch digital workflows, seamless real-time escalation, video and more, for faster resolution, lower service costs, and happier customers.

Multilingual capabilities

Global businesses require global solutions. Inbenta's Programmed Intelligence and Knowledge Engineering span 35+ languages natively, with AI Orchestration extending support to 100+ languages — delivering natural, accurate interactions at scale. Your HR team can support a diverse, global workforce from day one, with no additional training required.

A long-term AI partner you can trust

When we launched Discover Mobile [with Inbenta], I received more positive feedback from my colleagues than I ever have in 10 years.

David Palmer

Head of Mobile and Digital Banking at Nationwide Building Society

Read other customers stories

Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.

David Harrison

Contact Center Analyst at Alterra Mountain

Read other customers stories

We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.

Renato Suplicy

Head of Digital Strategies and Servicesat Neoenergia

Read other customers stories

FAQs

Why do AI transformation programs fail in contact centers?

AI transformation programs fail in contact centers when each function deploys its own tool. Fragmented knowledge, separate governance, and per-tool integration work create the accuracy decay and compliance gaps that stall pilots. Inbenta Encore consolidates those functions onto one governed knowledge layer.

How does contact center automation fit into a wider digital transformation?

Contact center automation fits into digital transformation when the same platform automates workflows beyond the contact center. Inbenta Encore applies AI Orchestration across departments and systems while serving customer channels from one governed knowledge layer, so customer-facing AI and back-office automation do not drift apart as separate projects.

How do you add AI to an existing Genesys and enterprise stack?

Add AI to an existing Genesys and enterprise stack by layering a governed platform on top rather than replacing systems. Inbenta Encore connects to Genesys, Salesforce, ServiceNow, SAP, and Workday through more than 850 pre-built integrations, extending current applications with voice, translation, and workflow automation.

How do you deploy AI across a regulated enterprise?

Deploy AI across a regulated enterprise by consolidating knowledge into one governed layer before extending it to each function. Inbenta Encore applies the same audit logging, data isolation, and regulatory mapping to customer, employee, and back-office channels, so governance does not have to be rebuilt per department.

What is a knowledge-first approach to digital transformation?

A knowledge-first approach to digital transformation consolidates fragmented content into one governed hub before automating anything on top of it. Inbenta Encore's Knowledge Engineering merges data from customer relationship management systems, knowledge stores, ticketing tools, and documents, so every department draws answers from the same verified source.

Accelerate your digital transformation with AI

Inbenta’s Agentic AI platform is deployed by companies across industries around the globe to intelligently automate customer service, marketing and sales, and internal operations.

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