Six AI trends will define enterprise success in 2026.
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Banking

Enhance financial services with AI-powered user experiences

Transform your bank’s operations, enhance customer satisfaction, and boost employee productivity with Inbenta’s advanced AI solutions.
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Trusted by Banking leaders
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Smiling woman with glasses talking on a phone, overlaid with chat bubbles saying 'I want to order a new card' and 'Sure! Please log in to your account, then we can process your request.'
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Top-15 US bank saves $2M and transforms digital adoption

Inbenta's Learn platform has become a cornerstone of M&T Bank's strategy to enhance both digital fluency and customer service.

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$2M+
in cost savings
146K
support hours deflected
USE CASES

Transform financial services with AI-powered solutions

Build customer trust and loyalty with 24/7 personalized banking

Meet rising customer expectations by providing seamless, round-the-clock, and personalized support across all channels.
‍

  • Intelligent self-service: Enable customers to manage accounts and resolve issues independently.
  • Omnichannel consistency: Provide uniform, high-quality experiences across channels, ensuring customers feel valued.
  • Proactive support: Anticipate customer needs and transform transactional interactions into meaningful connections.
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Empower your workforce with unified knowledge and AI-assisted tools

Inbenta’s platform equips your team with the resources they need to excel, boosting productivity and enhancing job satisfaction with AI.
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  • Intelligent knowledge base: Give instant access to accurate information for faster support and decision-making.
  • Digital interactive demos: Educate users on new features and services to more effectively drive adoption and sales.
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Accelerate digital transformation with AI at the center of your strategy

Lead the charge of innovation in banking and set new standards for operational excellence and customer service.
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  • Efficient search and information retrieval: AI-powered search to quickly locate and leverage the right data.
  • Scalable support solutions: AI-driven live chat and ticketing solutions to reduce response times and improve service quality.
  • Continued learning and improvement: Digital demos to continuously improve customer and employee digital adoption.
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INBENTA PLATFORM

Eliminate long wait times and repetitive queries with multi-channel AI solutions

Streamline responses, reduce escalations, and improve customer satisfaction with Inbenta’s AI-powered platform — designed to tackle common banking support challenges with efficiency and ease.
Chat
Automated conversations with human-like touch and superhuman accuracy
Search
A predictive, intent-based search experience that drives self-service and customer satisfaction.
Knowledge
An AI-enabled knowledge base that saves you time and serves your customers the information they need.
Learn
Product videos and click-through tutorials that guide your customers to answer questions autonomously.
Assist
Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice and video.

Banking intelligence redefined

Inbenta’s Conversational AI platform is deployed by banks around the globe to intelligently automate customer service, marketing and sales, and internal operations.
Start your AI journey
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