CHAT

Scalable and accurate Conversational AI

Create virtual agents and conversational workflows to deliver highly accurate interactions and elevate your customer experience.

+95%

Response accuracy

+90%

Self-service rate

+60%

Service cost reduction

Delight your customers with human-like interactions

Our Neuro-Symbolic AI technology understands the intent behind customer queries to deliver accurate, personalized responses.

A long-term AI partner you can trust

Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.

Megan McCluskey

SPM of Customer Experience Marketing at Schlage
Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.
David Harrison
Contact Center Analyst at Alterra Mountain
We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.
Renato Suplicy
Head of Digital Strategies and Services at Neoenergia

A future-proof chat experience

Visual dialog builder

Easily create conversational workflows for your use case and industry. Every Inbenta chatbot is customized with linguistic tuning specific to your industry and unique company language.

Transparency & analytics

Every answer is recorded for transparency and can be adjusted to deliver accurate responses and an exceptional customer experience. Chat provides detailed analytics, such as how many users have self-served and how their issues were resolved.

Seamless interoperability and escalation to live agents

Chat connects across the entire Inbenta platform, pulling in
pre-built dialogs, knowledge content, videos and digital demos. Regardless of how your virtual agents engage customers,
Chat will automatically escalate to live agents for a smooth customer experience.

Cutting-edge technology and integration

Exceptional NLP & AI understanding

Inbenta’s semantic lexicon technology combines universal-language and industry-specific lexicons that allow our solution
to comprehend human conversation natively
and respond with near-perfect accuracy
out-of-the-box.

Human-like voice conversations

Inbenta Chat with Voice brings virtual agents to life, communicating with customers through speech to deliver answers from your knowledge base.

AppHub: Unify data and interactions

AppHub is your one-stop shop for plugins
for the Inbenta platform, adding features
like voice, video, co-browsing, automatic translation, and much more.

Other products in our platform

Search

A predictive, intent-based search experience that drives self-service and customer satisfaction.

Knowledge

An AI-enabled knowledge base that saves you time and serves your customers the information they need.

Learn

Product videos and click-through tutorials that guide your customers to answer questions autonomously.

Assist

Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice, video, and more.

SELECT YOUR LANGUAGE
SELECT YOUR LANGUAGE