Knowledge
Unify knowledge to serve agents and users
+80%
Call deflection rate
+90%
Self-service rate
+60%
Service cost reduction
Give your agents and customers the information they need to self-serve
Knowledge gives 90% of customers and employees a quick way to self-serve, centralizing your information and surfacing what they need, when they need it. Our patented AI technology delivers +95% accuracy, saving users time to focus on more important priorities and exponentially improving your efficiency.
A future-proof knowledge base
- Unify informationEliminate data silos across your company and unify information for employees and customers quickly and easily.
- Enhanced self-serviceOffer a 24/7 support hub for customers and employees alike, saving time, reducing costs, and boosting satisfaction across the board.
- Streamline help-site managementOptimize, organize, and generate documentation and help-site content with no code and no need to host it yourself.
- Real-time monitoringTrack content ratings, feedback, percentage of questions answered, and query clustering for gap analysis
Integrated content creation using GenAI
Turbocharge your knowledge base with Inbenta’s Composite AI. Combining our proprietary Conversational AI with GenAI solutions, Knowledge can analyze existing materials, identify gaps in your documentation, and automatically create new high-quality content, allowing you to publish content to your help site quickly
and efficiently.
Continuously improve content with detailed analytics
Use the analytics dashboard to easily understand how customers
are interacting with your content across channels and to identify content gaps.
Serve fundamental knowledge across all channels
Aggregate knowledge from any source and dynamically distribute it through your support channels. Knowledge is fully integrated with other products in the Inbenta platform — and many other applications via our AppHub — giving you the flexibility to pull knowledge into real-time conversations with users.
Cutting-edge technology and integration
Content management
Flexible authoring, review, and publication of content that allows you to track changes, versions, and collaborate with confidence.
Customizable branding
In-form answers
Other products in our platform
Chat
Automated conversations with human-like touch and superhuman accuracy.
Search
A predictive, intent-based search experience that drives self-service and customer satisfaction.
Learn
Product videos and click-through tutorials that guide your customers to answer questions autonomously.
Assist
Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice, video and more.