Knowledge

Unify knowledge to serve agents and users

Inbenta Knowledge breaks down information silos by consolidating data from multiple sources into a single platform. Save time, eliminate repeat calls, and reduce costs with instant access to the right information.

+80%

Call deflection rate

+90%

Self-service rate

+60%

Service cost reduction

Give your agents and customers the information they need to self-serve

Knowledge gives 90% of customers and employees a quick way to self-serve, centralizing your information and surfacing what they need, when they need it. Our patented AI technology delivers +95% accuracy, saving users time to focus on more important priorities and exponentially improving your efficiency.

A future-proof knowledge base

Unify information
Eliminate data silos across your company and unify information for employees and customers quickly and easily.
Enhanced self-service
Offer a 24/7 support hub for customers and employees alike, saving time, reducing costs, and boosting satisfaction across the board.
Streamline help-site management
Optimize, organize, and generate documentation and help-site content with no code and no need to host it yourself.
Real-time monitoring
Track content ratings, feedback, percentage of questions answered, and query clustering for gap analysis

Unify information

Eliminate data silos across your company and unify information for employees and customers quickly and easily.

Enhanced self-service

Offer a 24/7 support hub for customers and employees alike, saving time, reducing costs, and boosting satisfaction across the board.

Streamline help-site management

Optimize, organize, and generate documentation and help-site content with no code and no need to host it yourself.

Real-time monitoring

Track content ratings, feedback, percentage of questions answered, and query clustering for gap analysis

Integrated content creation using GenAI

Turbocharge your knowledge base with Inbenta’s Composite AI. Combining our proprietary Conversational AI with GenAI solutions, Knowledge can analyze existing materials, identify gaps in your documentation, and automatically create new high-quality content, allowing you to publish content to your help site quickly
and efficiently.

Continuously improve content with detailed analytics

Use the analytics dashboard to easily understand how customers
are interacting with your content across channels and to identify content gaps.

Serve fundamental knowledge across all channels

Aggregate knowledge from any source and dynamically distribute it through your support channels. Knowledge is fully integrated with other products in the Inbenta platform — and many other applications via our AppHub — giving you the flexibility to pull knowledge into real-time conversations with users.

Cutting-edge technology and integration

Content management

Flexible authoring, review, and publication of content that allows you to track changes, versions, and collaborate with confidence.

Customizable branding

Easily deploy your knowledge base with our SDK and personalize your user interface to match your properties and company brand.

In-form answers

Serve users relevant information matching their intent, pulled from your knowledge base via a contact form.