Knowledge

Unify knowledge to serve agents and users

Inbenta Knowledge breaks down information silos by consolidating data from multiple sources into a single platform. Save time, eliminate repeat calls, and reduce costs with instant access to the right information.

+80%

Call deflection rate

+90%

Self-service rate

+60%

Service cost reduction

Give your agents and customers the 
information they need to self-serve

Knowledge gives 90% of customers and employees a quick way to self-serve, centralizing your information and surfacing what they need, when they need it. Our patented AI technology delivers +95% accuracy, saving users time to focus on more important priorities and exponentially improving your efficiency.

A future-proof knowledge base

Integrated content creation using GenAI

Turbocharge your knowledge base with Inbenta’s Composite AI. Combining our proprietary Conversational AI with GenAI solutions, Knowledge can analyze existing materials, identify gaps in your documentation, and automatically create new high-quality content, allowing you to publish content to your help site quickly
and efficiently.

Continuously improve content with detailed analytics

Use the analytics dashboard to easily understand how customers
are interacting with your content across channels and to identify content gaps.

Serve fundamental knowledge across all channels

Aggregate knowledge from any source and dynamically distribute it through your support channels. Knowledge is fully integrated with other products in the Inbenta platform — and many other applications via our AppHub — giving you the flexibility to pull knowledge into real-time conversations with users.

Cutting-edge technology and integration

Content management

Flexible authoring, review, and publication of content that allows you to track changes, versions, and collaborate with confidence.

Customizable branding

Easily deploy your knowledge base with our SDK and personalize your user interface to match your properties and company brand.

In-form answers

Serve users relevant information matching their intent, pulled from your knowledge base via a contact form.

Other products in our platform

Chat Go to the product page

Automated conversations with human-like touch and superhuman accuracy.

Search Go to the product page

A predictive, intent-based search experience that drives self-service and customer satisfaction.

Learn Go to the product page

Product videos and click-through tutorials that guide your customers to answer questions autonomously.

Assist Go to the product page

Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice, video and more.

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