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Travel

Accurate, automated experiences for travel

Transform customer experience, streamline operations, and accelerate digital adoption with Inbenta’s advanced AI platform tailored for travel.

Schedule a demo

Trusted by Travel leaders

Accurate, automated experiences for travel​

Leading LATAM airline deflect
+10M customer queries annually

90% of customers who use our Inbenta-powered services say it’s a very good or excellent service, and we are obviously very happy with that result

Read the case study
online check-ins
0 %
customer satisfaction
+ 0 %

USE CASES

Travel smarter with AI-driven solutions

Deliver personalized support 24/7 to meet evolving traveler expectations

Provide instant, accurate responses to customer queries around the clock, ensuring travelers receive timely assistance for bookings, itinerary changes, and travel information.

  • Real-time updates: Keep travelers informed about flight changes, weather disruptions, and local travel advisories.
  • Semantic understanding: Interpret complex travel queries to provide relevant, context-aware responses that go beyond simple keyword matching.
  • Multilingual support: Break down language barriers by communicating with global travelers in their preferred language.

Streamline operations with intelligent solutions

Optimize your resources by automating routine tasks, reducing call volumes, and empowering staff to focus on high-value interactions.

  • Centralized knowledge management: Ensure consistent, up-to-date information to reduce errors and improve staff productivity.
  • Automated ticket routing: Direct inquiries to the appropriate agent to minimize resolution time and enhance service quality.
  • Predictive analytics: Anticipate peak travel periods & disruptions for proactive resource allocation and improved experiences.

Drive digital adoption with intuitive self-service tools

Empower travelers to navigate your digital platforms effortlessly, increasing engagement and reducing the strain on your support team.

  • Interactive guides: Provide step-by-step walkthroughs for online check-ins, seat selections, and booking modifications.
  • Personalized recommendations: Offer tailored travel suggestions based on customer preferences and behavior.
  • Seamless integration: Provide unified, omnichannel customer experience across web, mobile, and voice interfaces.

Enhance employee experience and retention with AI-assisted tools

Equip your staff with powerful AI tools to boost productivity, job satisfaction, and ultimately, improve customer service quality.

  • Intelligent Assist: Equip agents with knowledge during customer interactions to improve accuracy and reduce interaction times.
  • AI-powered training: Provide interactive, on-demand learning experiences to keep staff updated on technology and policies.
  • Performance insights: Use AI-driven analytics to identify areas for improvement and opportunities for growth.

INBENTA PLATFORM

Eliminate repetitive queries and maximize efficiency with omnichannel AI solutions

Transform your operations with Inbenta’s AI-powered platform, designed to tackle industry challenges, enhance customer experiences, and drive operational efficiency.

Chat Go to the product page

Automated conversations
with human-like touch and superhuman accuracy.

Search Go to the product page

A predictive, intent-based search experience that drives self-service and customer satisfaction.

Knowledge Go to the product page

An AI-enabled knowledge base that saves you time and serves your customers the information they need.

Learn Go to the product page

Product videos and click-through tutorials that guide your customers to answer
questions autonomously.

Assist Go to the product page

Equips human agents with
the power of multi-touch digital workflows, real-time escalation, voice and video.

Travel intelligence redefined

Inbenta’s Conversational AI platform is deployed by travel industry leaders around the globe to intelligently automate customer service, marketing and sales, and internal operations.

Start your AI journey

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