Automate Conversational Experiences with AI
Our unified AI platform future-proofs your customer support engine and boosts your bottom line. Create human-like connections through digital agent workflows that allow your customers to self-serve at scale while enhancing satisfaction.
AI interactions that will delight your customers
Inbenta’s Blended AI gives human-like conversational responses with +95% accuracy. Reliable digital agents build trust and drive higher adoption with customers, creating more value for your business.
+95%
response accuracy
+90%
self-service rate
+60%
service cost reduction
CUSTOMER SUCCESS
Energy giant automates +15M customer queries with AI chatbot
We are really glad to have Inbenta on our side – they understood we wanted to go through a digital transformation but in a human way.
Leading Airline deflects +10M customer queries annually
90% of customers who use our Inbenta-powered services say it’s a very good or excellent service, and we are thrilled with that result.
Top-15 American bank saves $2M and transforms digital adoption
Inbenta's Digital Instructor platform has become a cornerstone of M&T Bank's strategy to enhance both digital fluency and customer service.
Top-5 European retailer drives +20% of sales with Inbenta Chat
Inbenta allows us to do a complete analysis of users' questions to optimize workflows, anticipate FAQs and display the most relevant answers based on users' browsing behavior.
INBENTA PLATFORM
Meet your customers where they are. Use our omnichannel solution across social media, messaging apps, CRMs and more, from text to video to voice — even live translation.
- ChatbotAutomated conversations with human-like touch and superhuman accuracy
- SearchA predictive, intent-based search experience that drives self-service and customer satisfaction
- KnowledgeAn AI-enabled knowledge base that saves you time and serves your customers the information they need
- BentiA messenger that harnesses the power of multi-touch digital agent workflows, real-time escalation and more
- Digital InstructorProduct videos and click-through tutorials empowering your customers to find solutions autonomously
THE PRODUCT
USE CASES
Deploy flexible solutions adapted to your needs, from plug & play to highly customized
- Customer Experience
- Employee Services
- Sales & Marketing
- Digital Transformation
As consumer behaviors evolve, empower your customers to control their experience by serving them answers how and where they want.
- Chat, voice, video & more
- Accessibility friendly
- 100+ native languages
- Integrates with your tools
Leverage AI-enabled services to automate the resolution of common employee issues, saving time and resources while increasing productivity.
- HR & onboarding systems
- Improve employee satisfaction
- IT & Helpdesk support
- Reduce complexity in procurement
Boost sales and marketing performance by enhancing customer engagement, providing recommendations, and facilitating a better online experience.
- Reduce waiting times
- Providing self-service features
- Engage customers fast & with accuracy
- Recommend products and services using enhanced logic
We are pioneers in the AI space, having partnered with thousands of businesses to drive business value with AI. We pride ourselves on building lasting relationships founded on trust & transparency.
Our proprietary Conversational AI consists of Machine Learning, Natural Language Processing and a native Lexicon to create near-perfect understanding and response accuracy.
Our Blended AI takes the strengths of Generative AI and fuses them with our proprietary technology to produce more powerful, accurate and flexible AI solutions.
RESOURCES
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