Automate Conversational Experiences with AI
Our unified AI platform future-proofs your customer support engine and boosts your bottom line. Create human-like connections through digital agent workflows that allow your customers to self-serve at scale while enhancing satisfaction.
AI interactions that will delight your customers
Inbenta’s composite AI provides +99% accuracy in human-like conversational responses.
+99%
response accuracy
+90%
self-service rate
1200%
CUSTOMER STORIES
A proven track record driving business value through AI
Inbenta substantially improved self-service rates but also customer satisfaction, ultimately resulting in more seamless and cost-effective service.
Leading LATAM airline deflect
+10M customer queries annually
90% of customers who use our Inbenta-powered services say it’s a very good or excellent service, and we are obviously very happy with that result
Inbenta's Learn platform has become a cornerstone of M&T Bank's strategy to enhance both digital fluency and customer service.
We are really glad to have Inbenta on our side – they understood we wanted to go through a digital transformation but in a human way.
Inbenta allows us to do a complete analysis of users' questions to optimize workflows, anticipate FAQs, and display the most relevant answers based on their browsing behavior.
INBENTA PLATFORM
Deliver engaging, omnichannel experiences with one unified platform
Make your customers the focus by leveraging AI across multiple channels like
social media, messaging apps, CRMs and more, with the ability to include videos, voice, live translation, and seamless escalation to a live agent.
- Chat
Automated conversations with human-like touch and superhuman accuracy. - Search
A predictive, intent-based search experience that drives self-service and customer satisfaction. - Knowledge
An AI-enabled knowledge base that saves you time and serves your customers the information they need. - Learn
Product videos and click-through tutorials that guide your customers to answer questions autonomously. - Assist
Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice, video and more.
THE PRODUCT
USE CASES
Deploy flexible solutions adapted to your needs, ranging from plug-n-play to highly-customized
- Customer Experience
- Employee Services
- Marketing & Sales
- Digital Transformation
Increase customer satisfaction
As consumer preferences and buying behaviors rapidly adapt, empower your customers to control their experience by serving
them the answers they need through whatever method they prefer.
- Chat, voice, video & more
- 100+ native languages & live translations
- Accessibility friendly
- Integrations with your tool stack
Increase employee productivity
- HR & onboarding systems
- IT & Helpdesk support
- Improve employee satisfaction
- Reduce complexity in procurement
Capture more revenue
- Reduce waiting times
- Engage customers fast & with accuracy
- Providing self-service features
- Recommend products and services using enhanced logic
Boost your bottom line with AI
Future proof your processes and stay on the cutting-edge of technology. Optimize customer experience by deploying smart,
AI-enabled automation services that engage customers,
resolve issues, and improve outcomes.
The Inbenta Difference
Technology
Our proprietary Conversational AI consists of Machine Learning, Natural Language Processing and a native Lexicon to create near-perfect understanding and response accuracy.
Control
Experience
Proven Conversational AI Supercharged by GenAI.
Our Composite AI takes the strengths of Generative AI and fuses them with our proprietary technology to produce more powerful, accurate and flexible AI solutions.
RESOURCES
The latest from Inbenta
