Assist

Improve resolution rates and elevate the customer experience

Equip your agents with the power of multi-touch digital workflows, seamless real-time escalation, video and more, for faster resolution, lower service costs, and happier customers.

+80%

FCR rate

+50%

Handling time reduction

+65%

Call volume reduction

A unified solution to improve productivity and the quality of human agent interactions

Assist integrates seamlessly with each solution in our platform — Chat, Search, Knowledge, and Learn — so agents can serve customers with a cohesive, cross-channel experience from one centralized hub.

A long-term AI partner you can trust

Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.

Megan McCluskey

SPM of Customer Experience Marketing at Schlage

Inbenta provided a 60% decrease in customer service calls to the management team Reflecting a clear increase in self-service capabilities.

Name

Position

Testimonial goes here

Name

Position

A future-proof agent experience

Live chat
Talk with your customers from a centralized hub, whether through website chat, social media chat, by phone, or by video.
Seamless escalation
Assist seamlessly escalates chat and call conversations from virtual agents to live agents through AI automation.
Omnichannel ticketing
Create and centralize tickets from any channel, such as X (Twitter), Facebook, WhatsApp, and others.
Share resources
Share resources from any channel, including video, digital walkthroughs, knowledge base articles, and more.

Live chat

Talk with your customers from a centralized hub, whether through website chat, social media chat, by phone, or by video.

Seamless escalation

Assist seamlessly escalates chat and call conversations from virtual agents to live agents through AI automation.

Omnichannel ticketing

Create and centralize tickets from any channel, such as X (Twitter), Facebook, WhatsApp, and others.

Share resources

Share resources from any channel, including video, digital walkthroughs, knowledge base articles, and more.

Effortlessly blend virtual and live agents

Assist merges traditional customer service channels like phone support and real-time chat with our AI-powered virtual agents. This lets you offer 24/7 support, even when your agents are sleeping.

Data-driven insights

Use dashboards to continuously improve how you interact with customers. Gain detailed, intuitive, and actionable insights to improve your customer experience and make the right decisions to scale your operations.

Seamless escalation & interoperability

Assist works with your customer service and CRM platforms, like Zendesk and Salesforce, to correlate customer engagements
and pass data between your support tools. Regardless of your engagement strategy, Assist ensures a seamless customer experience.

Cutting-edge technology and integration

Enhanced agent performance

Improve agent response times and effectiveness with strong NLP search and innovative AI-based features.

Increase customer advocacy

Enhance support center productivity, operational efficiency, and overall business performance to improve customer advocacy and satisfaction.

AppHub: Unify data and interactions

AppHub is your one-stop shop for plugins for the Inbenta platform, adding features like voice, video, co-browsing, automatic translation, and much more.