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Improve customer experience by reducing wait times and need for agent escalation

Meet customer preferences and automate customer support with a self-service chatbot, able to respond to customer questions and process account requests without the need for human intervention.
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utilities chat example

Reduce call volumes and burden on contact center agents

Deflect commonly asked questions, provide support and add/change/remove reservations automatically with Inbenta Chatbot, an AI-enabled chatbot
utilities search example

Answer customer FAQs fast

Use Inbenta Search and Knowledge services to allows customers to find relevant information, recommended services and other information with ease
utilities faq example

Improve guest experience with 24/7 customer support

Engage customers and provide support assistance automatically, day or night, with autonomous Conversational AI services
utilities digital demo use case example

Reduce call times and improve the customer experience

Help customers self-serve using interactive product l demos for commonly asked product and user questions