UTILITIES

Improve customer experience by reducing wait times and need for agent escalation

Meet customer preferences and automate customer support with a self-service chatbot, able to respond to customer questions and process account requests without the need for human intervention.

Reduce call volumes and burden on contact center agents

Deflect commonly asked questions, provide support and add/change/remove reservations automatically with Inbenta Chatbot, an AI-enabled chatbot

Answer customer FAQs fast

Use Inbenta Search and Knowledge services to allows customers to find relevant information, recommended services and other information with ease

Improve guest experience with 24/7 customer support

Engage customers and provide support assistance automatically, day or night, with autonomous Conversational AI services

Reduce call times and improve the customer experience

Help customers self-serve using interactive product l demos for commonly asked product and user questions

Neoenergia

M&T Bank

GOL Airlines

Inbenta Named Finalist for Best Customer Engagement Programme at PAY360 Awards

Inbenta Announces Generative AI Integration

Inbenta Named Market Leader, Wins 2024 Customer Success Award

Mind the Gap: What semantic clustering means for your customer service

Secure AI: Compliance, control and building customer trust

How to tailor a chatbot to your brand voice

Building Policyholder Loyalty with AI

3 Steps to Improving Search Results on Your Website

How to build an efficient knowledge base?

Improve customer experience by reducing wait times and need for agent escalation

Reduce call volumes and burden on contact center agents

Answer customer FAQs fast

Improve guest experience with 24/7 customer support

Reduce call times and improve the customer experience