Customer Experience

Elevate your customer experience to drive growth and efficiency

Delight your customers with Inbenta’s AI CX platform. Deliver seamless, personalized support across all your channels for more efficient workflows and greater customer satisfaction and loyalty.

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Man wearing a headset working at a computer in an office with icons for demo and knowledge center around him.

Our benefits

Make every interaction efficient and engaging

Empower your users with instant answers and seamless support, driving efficiency and enhancing customer satisfaction.

+95

Conversational accuracy

+90%

Customer satisfaction

+70%

Reduction in low-value contact requests

+100

Languages available

+60%

Reduction in support costs

Unparalleled support. Anytime, anywhere.

Eliminate customer support bloat and automate interactions at scale

Handle high volumes of inquiries seamlessly, reducing wait times and improving satisfaction across channels while reducing costs.

Chat: Understand and resolve queries in natural language conversations.

Search: Offer exceptionally precise search results, guiding customers effortlessly to their goals.

Learn: Engage your customers and prospects with interactive demos that showcase your new features, fostering a deeper connection and enthusiasm for your offerings.

Support agent wearing a headset beside an Inbenta Assist chat window showing a virtual assistant helping a customer with a payment issue and offering to hand off to a human agent

Personalized interactions. Seamless escalation.

Provide tailored, human-like conversations that adapt to individual preferences and behaviors.

Chat: Accurate and human-like conversations

Assist: Seamless escalation to live chat for complex queries with an AI-powered, omnichannel ticketing system

Meet your customers where they are

Ensure seamless, consistent interactions across all customer touchpoints. By integrating communication channels, businesses provide personalized, unified experiences that build trust and loyalty.

Connect channels like chat, email, social media, and in-store seamlessly for a cohesive customer journey.
Maintain a consistent brand voice and information across all platforms to reduce confusion and frustration.
Empower customers with the flexibility to switch channels while retaining context, ensuring smooth, uninterrupted support.

Why Inbenta stands out

Fast implementation, faster value

Deploy your support system effortlessly, with no training required. Powered by Inbenta's patented Programmed Intelligence and Knowledge Engineering, our platform delivers industry-leading +95% accuracy and is trusted by over 1,000 companies worldwide and recognized by industry analysts including Gartner and Forrester.

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Comparison quadrant plotting solution functionality against implementation simplicity, with Inbenta positioned in the Leader quadrant alongside a Gartner Peer Insights rating of 4.8 for service and support

Secure, auditable deployment with AI Orchestration

Inbenta's AI Orchestration delivers predictive, reliable customer support. By automatically identifying and filling knowledge gaps, the platform ensures every query is met with an accurate, context-aware response every time. Businesses maintain full control over how and when AI is deployed, for a trustworthy, tailored customer experience.

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Customer service agent wearing a headset working at a laptop, surrounded by chat conversation panels

Multilingual capabilities

Global businesses require global solutions. With Inbenta, language barriers are broken down with ease. Our AI speaks and understands +35 languages natively, and +100 languages with our intelligent response system, ensuring global reach without the complexity.

Harmonious integration

Our solutions blend seamlessly with your current systems and platforms from our AppHub, creating a cohesive customer service journey across every touchpoint.

Diagram of the Inbenta platform at the centre of a diamond linking four connected product modules

A long-term AI partner you can trust

When we launched Discover Mobile [with Inbenta], I received more positive feedback from my colleagues than I ever have in 10 years.

David Palmer

Head of Mobile and Digital Banking at Nationwide Building Society

Read other customers stories

Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.

David Harrison

Contact Center Analyst at Alterra Mountain

Read other customers stories

We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.

Renato Suplicy

Head of Digital Strategies and Servicesat Neoenergia

Read other customers stories

FAQs

How do you reduce contact center costs with AI?

Reduce contact center costs with AI by resolving routine queries through self-service before they reach a live agent. Inbenta customers report up to 60% lower support costs using this approach, while seamless escalation keeps complex interactions with a human agent so deflection does not reduce resolution quality.

How do you improve first contact resolution with AI?

Improve first contact resolution with AI by having the AI complete the task, not just answer the question. Inbenta Encore routes each query through a governed multi-step workflow that carries the request to completion. Inbenta reports first contact resolution improvements above 35% using this approach.

How do you prevent AI hallucinations in customer service?

Prevent AI hallucinations in customer service by retrieving pre-validated answers instead of generating them. Inbenta Encore's Programmed Intelligence returns governed responses from a structured knowledge base, so every answer traces to a verified source. Questions with no governed answer are flagged as knowledge gaps rather than answered speculatively.

What is the best AI for high-volume contact centers?

The best AI for high-volume contact centers deflects routine volume without degrading accuracy. Inbenta Encore handles high volume by retrieving governed answers rather than generating each response, and customers report up to 70% fewer low-value contact requests reaching live agents.

What are the alternatives to NICE CXone AI?

Alternatives to NICE CXone AI include Inbenta Encore, Cognigy, and Kore. Encore differs by operating as a governance and orchestration layer on top of whichever contact center platform a company already runs, including Genesys and NICE CXone, rather than requiring AI to run inside a single vendor's contact center as a service (CCaaS) stack.

Transform your customer experience with AI

Inbenta’s Agentic AI platform is deployed by companies across industries around the globe to intelligently automate customer service, marketing and sales, and internal operations.

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