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IT Helpdesk

Streamline IT tickets and support using automation.

IT resources and support staff are limited – IT issues are not. Inbenta helps IT teams by providing an IT helpdesk chatbot to automate support requests and tasks, as well as a knowledge management tool that empower employees to help themselves.
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Reduce the time spend by IT on repetitive support tasks and commonly asked questions

Improve IT helpdesk services at scale

Encourage self-service resolutions of IT issues

Reduce IT workload and support ticket delays

Positively impact employee experience and improve the perception of IT performance

Improve employee experience using Conversational AI to support IT efforts

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Automate IT support through chat

  • Deflect requests and reduce IT ticket volumes by using at IT helpdesk chatbot to solve the most common issues and requests
  • Automatically respond to IT issues, including password resets and routine tasks, 24/7 using Conversational AI

Resolve IT issues faster with automation

  • For more complex issues, leverage a live chat and AI-enabled ticketing system to automate tasks
  • Escalated tickets from your chatbot or create tickets in your IT management tool to speed up the closure of IT issues
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Encourage self-service for non-critical IT tasks

  • Provide easy access to existing IT materials with fast and simple knowledge management system
  • Enable employees to find IT materials and achieve resolutions on their own
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