Product videos and click-through tutorials
that guide your customers.
Inbenta Tech
Inbenta’s conversational AI platform has been trained over a decade across industries and use cases using billions of customer interactions and is proven to improve customer experience.
IT resources and support staff are limited. IT issues are not. Inbenta helps IT teams by providing a helpdesk chatbot to automate support requests and tasks, as well as a knowledge management tool that empowers employees to help themselves.
Reduce the time spent on repetitive support tasks and commonly asked questions
Improve helpdesk services at scale
Encourage self-service resolutions
Reduce workload and support-ticket delays
Improve employee experience
Improve employee experience using Conversational AI to support IT efforts
Automate IT support through chat
Deflect requests, solve common issues, and reduce IT ticket volume with a helpdesk chatbot
Automatically respond to IT issues, including password resets and routine tasks, 24/7 using Conversational AI
Resolve IT issues faster with automation
For more complex issues, leverage a live-chat and AI-enabled ticketing system to automate tasks
Escalate tickets from your chatbot or create tickets in your IT management tool to speed up the closure of IT issues
Encourage self-service for non-critical IT tasks
Provide easy access to existing IT materials with a fast and simple knowledge management system
Enable employees to find IT materials and achieve resolutions on their own