Unified User Experience

Satisfy users with automated, human-like support

Leverage AI to build a seamless engagement layer, delivering instant, personalized support and automating inquiries for enhanced satisfaction and productivity.

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Right-sized solutions, pre-built for speed to market. Customized for your unique needs.

A fully integrated AI ecosystem — scalable AI Agents, seamless AppHub integrations, Composite AI technology, omnichannel UX, and real-time advanced analytics.

Customer Agent

Automate workflows, execute tasks, and drive intelligent enterprise operations.

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Employee Agent

Inbenta AI’s platform integrates all major AI models, data systems, CRMs, and other enterprise tools.

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Custom, multi-modal virtual assistants

Combine Conversational AI’s structure with GenAI’s creativity for dynamic, precise interactions.

See Inbenta AI in action

Inbenta chat interface showing a conversation with a virtual assistant and human agent, including chat list on left and search panel on right.

Our benefits

Inbenta transforms customer and employee experience

Empower your customers and employees with fast, personalized, and consistent support — wherever they are.

+95

Conversational accuracy

+90%

Customer satisfaction

+70%

Reduction in low-value contact requests

+100

Languages available

+60%

Reduction in support costs

Beyond chatbots — Inbenta AI helps you create unified user experiences across channels

Voice

Intelligent, context-aware voice interactions that deliver 99% accuracy for users seeking a spoken experience.

Video

Seamless escalation to human agents for complex queries and face-to-face digital connections.

Screen assist

Co-browsing
capabilities for real-time collaborative problem-solving.

Live translation

Breaking down language barriers for a localized, personalized experience globally.

Why Inbenta stands out

Automate workflows for always-on engagement

Automate interactions across customer and employee touchpoints with intelligent virtual assistants and pre-built AI agents — enhancing efficiency, satisfaction, and scalability.
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Automate inquiries across chat, voice, and video for instant support.
Reduce wait times with AI-driven task execution and workflow automation.
Free up teams by handling routine requests with pre-built AI agents.

Discover our SmartOps Agent

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Omnichannel and multi-modal

Handle high volumes of inquiries seamlessly, reducing wait timesand improving satisfaction across channels while reducing costs.

Chat: Understand and resolve queries in natural language conversations in text and voice.

Search: Offer exceptionally precise search results, guiding customers effortlessly to solutions.

Learn: Engage your customers and prospects with interactive demos that showcase your new features, fostering a deeper connection and enthusiasm for your offerings.

Discover our Conversational AI platform

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Personalized interactions. Seamless escalation.

Provide tailored, human-like conversations that adapt to individual preferences and behaviors.

Chat: Accurate and human-like conversations.

Assist: Seamless escalation to live chat for complex queries with an AI-powered, omnichannel ticketing system.

Discover Assist

Advanced capabilities that make Inbenta a complete enterprise platform solution

Composite AI

Inbenta’s Composite AI merges Conversational AI’s precision with Generative AI’s adaptability, delivering dynamic, accurate, and context-aware automation at scale.

Workflow automation

Streamline processes, reduce tasks, and boost efficiency across operations.

Analytics & Insight

Extract insights to cut costs, boost satisfaction, and unlock growth opportunities.

Omnichannel UX

Ensure seamless interactions across touchpoints, meeting users where they are.

A long-term AI partner you can trust

When we launched Discover Mobile [with Inbenta], I received more positive feedback from my colleagues than I ever have in 10 years.

David Palmer

Head of Mobile and Digital Banking at Nationwide Building Society

Read other customers stories

Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.

David Harrison

Contact Center Analyst at Alterra Mountain

Read other customers stories

We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.

Renato Suplicy

Head of Digital Strategies and Servicesat Neoenergia

Read other customers stories

Transform your customer and employee experience with AI

Inbenta’s Conversational AI platform is deployed by companies across industries around the globe to intelligently automate support and elevate user satisfaction.

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