Insurance

Simplify claims, customer experience, and operations with AI

Transform customer experience, streamline operations, and accelerate digital adoption with Inbenta’s advanced AI platform tailored for the insurance industry.

Get a demo

Trusted by Banking leaders

A smiling man with gray hair and beard looks at his smartphone, accompanied by a chat interface where he types 'I need help with a home insurance claim' and receives a reply asking for his policy number.

Young woman in yellow hoodie using a red smartphone and holding a credit card while sitting on the floor by a gray sofa in a cozy living room.

Reduced customer service escalations by 84%

Inbenta substantially improved self-service rates but also customer satisfaction, ultimately resulting in more seamless and cost-effective service.

Read other customers stories

99%

self-service rate

60%

reduction in service cost

USE CASES

Optimize the complexities of insurance with cutting-edge AI

Deliver exceptional customer service with 24/7 AI-powered support

Streamline onboarding, claims processing, and policy management with AI-powered automation. Reduce wait times and enhance self-service options for a seamless customer journey.
‍

Intelligent chat: Deploy 24/7 automation to handle inquiries, guide claims submissions, and provide instant policy information.
Seamless escalation: Effortlessly transfer complex issues to human agents, ensuring a smooth customer journey and resolving queries efficiently.
Multilingual capabilities: Expand global reach with natural language understanding in over 30 languages.

Smiling customer support representative wearing a headset, with graphical chat and translation icons around him.

Streamline claims processing and reduce operational costs

Optimize your claims management, automating routine tasks and enabling faster, more accurate claims processing.
‍

Automated triage: Quickly categorize incoming claims, and route them to the appropriate department or self-service options.
Fraud detection: Leverage advanced AI to identify potential fraudulent claims, reduce losses and improve overall efficiency.
Digital document processing: Extract and analyze information from policy documents and claim forms, speeding up processing times and reducing manual errors.

Woman in glasses and white blazer working on a laptop with icons showing document verification results.

Empower agents with intelligent knowledge and data access

Equip your insurance agents with instant access to up-to-date information, enabling them to provide superior customer service and make informed decisions.
‍

Knowledge engineering: Create a single source of truth for policy information, regulations, and best practices, ensuring consistency across all customer interactions.
Intelligent search: Enable agents to quickly access relevant information, improving response times and accuracy.
Live agent tools: Service customers from a centralized hub with live chat, access to knowledge, and unified ticketing.

Smiling woman wearing headset working on a laptop with digital overlays showing live chat, AI-generated summary search, and knowledge base icons.

Drive digital adoption with interactive guidance and self-service options

Accelerate digital transformation with intuitive tools that guide policyholders through online processes and encourage self-service.
‍

Interactive walkthroughs: Offer step-by-step guidance for complex tasks like policy changes or claims submissions.
Semantic search: Implement natural language processing to help customers easily find relevant policy information, regardless of insurance-specific terminology.
Self-service analytics: Gain insights into your customers to continuously improve your digital offerings and user experience.

Smiling woman with curly hair and glasses wearing a yellow sweater, working on a laptop surrounded by graphical data overlays showing '1,138 From Last Period' metrics.

ENCORE PLATFORM

An Agentic AI platform built for CX teams who can’t afford to get it wrong.

Encore orchestrates your AI, powers your CX channels, and supports your live agents, all in a single auditable platform built to move from pilot to production fast.

Insurance intelligence redefined

Inbenta’s Agentic AI platform is deployed by insurance agencies around the globe to intelligently automate customer service, marketing and sales, and internal operations.

Start your AI journey