DALLAS, TX – May 28, 2025 — Inbenta, a global leader in AI-powered CX and EX solutions, has been recognized as a Market Leader in the 2025 Enterprise Search Software category by FeaturedCustomers, a leading customer reference platform for B2B business software and services.
This recognition is based on over 102 verified customer references, highlighting Inbenta’s ability to deliver highly accurate, natural language-powered search experiences for customer support, e-commerce, and chatbot use cases.
With more than two decades of AI research and development, Inbenta’s patented NLP technology continues to set the standard in enterprise-grade search by interpreting intent — not just keywords — to deliver precise answers. This has helped drive 90%+ customer satisfaction scores consistently across sectors.
Using Inbenta was the key to understanding and closing important knowledge gaps in our self-help content. In just a few months, we achieved an 89% self-service rate.
“Using Inbenta was the key to understanding and closing important knowledge gaps in our self-help content. In just a few months, we achieved an 89% self-service rate,” said Mark Deaton, Head of Customer Success at Vyond. “Our customers are finding what they need at a rate 40% higher than before. Success!”
Other featured customers include FranklinCovey, Lojas Renner, Neoenergia, Alterra Mountain Company, Trane, Ingersoll Rand, and Mindbody — each citing tangible business benefits like reduced customer service volumes, faster implementation times, and improved operational efficiency.
Inbenta has been one of the best and easiest partners that I have ever worked with.
“When we were going through a presentation of their software, they told us that the implementation was simple and only required two lines of code to get underway. I was skeptical, but…” shared Jared Lee, Vice President, E-Commerce at Franklin Planner.
As enterprises look for scalable, intelligent solutions to streamline customer experiences, this recognition underscores Inbenta’s leadership and real-world impact in helping organizations achieve measurable success with AI.
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Inbenta’s Conversational AI platform is deployed by companies across industries around the globe to intelligently automate customer service, marketing and sales, and internal operations.
