Customer Agent

Transform Customer Experience with AI Agents embedded in your workforce

Deliver personalized, omnichannel support 24/7 with AI Agents, while your workforce focuses on high-value initiatives. Enhance engagement, reduce costs, and boost satisfaction.

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Diagram showing a chat between a user and a virtual assistant about adding an infant to a flight, linked to Inbenta Agent Platform components accessing data systems, NLP understanding prompts, generating task lists, and executing code, with integrations via API to AWS, Workday, Google, Microsoft Teams, and Amadeus.

Pre-built & customizeable AI Agents for seamless enterprise integration

Intelligently automate advanced tasks, provide insights, and enhance interactions across enterprise operations. Inbenta’s AI Agents seamlessly integrate with existing tool stacks — such as CRM, ERP, and data systems — to streamline workflows, improve decision-making, and deliver better experiences.

The AI Agent ecosystem for smarter automation

Inbenta’s AI Agents unify data, automate workflows, and enhance interactions using NLP, Symbolic Reasoning, Generative AI, and Lexicon-based semantics. Deliver super-human accuracy and seamless, human-like experiences while integrating effortlessly with enterprise systems for efficiency at scale.

Diagram showing Inbenta platform structure with layers for App Integration (Web App, Non-web App, Custom Webhooks), AI Layer (Self-service: Knowledge, Search, Chat, Learn; Agent: Assist), Neuro-Symbolic AI components (Natural Language Processing, Symbolic Reasoning, Lexicons, Generative AI), and Administration layers (Agent Builder, Editors, Dashboard, Configuration).

The Inbenta Difference means successful AI projects that get adopted and drive results

Trusted long-term partner

A dedicated team with two decades of expertise to ensure seamless implementation and long-term success.

Start where you are

Our expertise and flexible technology allow us to craft right-sized solutions, regardless of your level of AI maturity.

Fast implementation

Hundreds of enterprise deployments with industry-leading speed-to-implementation and measurable impact.

Why Inbenta’s AI Agents will drive meaningful business impact

Free up human agents for complex, high-value interactions

Streamline support with intelligent issue resolution & automation
Automate routine tasks like order tracking and scheduling
Improve efficiency with faster, AI-powered resolutions

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Create meaningful connections with human-like AI interactions

Engage customers with context-aware, natural conversations
Recognize emotions and respond with empathy and understanding
Foster trust with Conversational AI that feels authentic

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Solve problems before they arise with proactive AI

Predict customer needs using real-time data analysis
Address potential issues before they escalate
Offer proactive solutions that enhance customer trust

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Deliver tailored customer experiences with hyper-personalization

Analyze customer data to provide real-time personalized interactions
Offer customized recommendations that align with individual preferences
Make every customer feel valued with tailored support

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Integrations & AppHub

Inbenta’s robust platform works with all major AI models and data systems, seamlessly integrating with your preferred technologies and applications through an extensive set of connectors.

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