Inbenta recognized in Gartner® Magic Quadrant™ for Conversational AI Platforms.
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Public sector

Smart governance through AI innovation

Elevate citizen satisfaction, streamline operations, and accelerate digital transformation in the public sector with Inbenta’s AI-powered platform.
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USE CASES

AI solutions for citizen-centric public services

Enhance citizen engagement with 24/7 AI-powered support

Provide instant, accurate assistance to citizens around the clock, reducing wait times and improving service accessibility while freeing up staff for complex issues.
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  • Automated inquiries: Handle high volumes of routine questions, from license renewals to reporting issues.
  • Multichannel support: Offer seamless support across platforms — including websites, apps, and social — for a unified experience.
  • Escalation management: Transfer complex queries to human agents, ensuring citizens receive appropriate support when needed.
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Streamline operations with intelligent automation

Automate routine tasks and processes to significantly reduce operational latency, improve efficiency, and allow staff to focus on high-value activities.
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  • Process automation: Streamline application processing, license renewals, and issue reporting with AI-powered workflows.
  • Resource optimization: Focus human expertise where it’s needed most by automating routine tasks.
  • Data-driven insights: Leverage AI analytics to identify bottlenecks and optimize processes for maximum efficiency.
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Improve information accessibility with unified knowledge management

Create a centralized, easily accessible source for policies, regulations, and service information. Ensure consistency and accuracy in providing information to both employees and citizens.
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  • Intelligent search: Implement AI-powered search that understands intent, delivering more relevant and accurate results.
  • Dynamic content updates: Automatically update information across all channels, ensuring citizens always access the most current data.
  • Personalized information delivery: Tailor content based on user profiles and search history for a more relevant experience.
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Drive digital adoption with interactive guides

Accelerate the adoption of digital services with AI-guided tools and support systems. Create tailored public service announcements and campaigns using data-driven insights.
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  • Interactive demos: Develop digital guides that simplify complex processes and educate citizens about new services.
  • Targeted messaging: Use AI-driven analytics to create and deliver personalized public service announcements.
  • Adoption tracking: Monitor and analyze digital service usage to identify areas for improvement and further support.
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INBENTA PLATFORM

Eliminate repetitive queries and maximize efficiency with omnichannel AI solutions

Streamline responses, reduce escalations, and improve customer satisfaction with Inbenta’s AI-powered platform — designed to tackle common public sector support challenges with efficiency and ease.
Chat
Automated conversations with human-like touch and superhuman accuracy
Search
A predictive, intent-based search experience that drives self-service and customer satisfaction.
Knowledge
An AI-enabled knowledge base that saves you time and serves your customers the information they need.
Learn
Product videos and click-through tutorials that guide your customers to answer questions autonomously.
Assist
Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice and video.

Public Sector intelligence redefined

Inbenta’s Conversational AI platform is deployed by public sector leaders around the globe to intelligently automate customer service, marketing and sales, and internal operations.
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