KNOWLEDGE ENGINEERING

Get your business AI-ready and manage knowledge intelligently

Eliminate silos and empower users with AI-driven knowledge that’s accurate, accessible, and actionable — anytime, anywhere.

Schedule a demo

Man in business attire typing on a laptop, surrounded by digital interface elements including a PTO request chat, a search bar, and an onboarding FAQ.

Knowledge engineering is the foundation of business success with AI

Many companies skip — or fail at — managing their data for AI. We connect and enrich your knowledge wherever it lives to deliver contextual AI experiences that are scalable and current.

Problem

Fragmented data silos

Disorganized information scattered across systems leads to inefficiencies and poor decision-making.

Bloated operational costs

Manual workflows and maintenance drain resources and impact profitability.

Struggle to find needed information

Disconnected tools create friction, reducing satisfaction and productivity.

Solution

Knowledge engineering

Centralize and streamline information to enable faster, data-driven decisions across the organization.

Intelligent workflow automation

Scalable AI-powered workflows that streamline complex data management and optimize costs.

Seamless omnichannel experiences

Provide consistent, personalized interactions for users, no matter where or how they engage.

Inbenta’s impact

+80%

Faster knowledge retrieval

+99%

Response accuracy

Billions

of files securely managed

Inbenta AI adapts to your data stack and cloud infrastructure to seamlessly retrieve and unify data

Central dark blue circle with a white stylized A icon, surrounded by smaller circles with various company and software logos including AWS, SAP, Workday, Snowflake, and others.

Seamless partnership & integrations

Combine Conversational AI’s structure with GenAI’s creativity for dynamic, precise interactions.

Line graph showing sessions data from Oct 1 to Oct 9 with Knowledge and Chat metrics; overlay boxes show 370 tasks resolved with no change and 4,520 hours worked, up 18 from last period.

Real-time analytics

Automate workflows, execute tasks, and drive intelligent enterprise operations.

Illustration showing four document icons connected to a central grid icon, next to a browser window with the text 'How To Check Your Insurance Deductible Step 1'.

Automated content creation

Inbenta AI’s platform integrates all major AI models, data systems, CRMs, and other enterprise tools.

Innovation is at the heart of the Inbenta AI platform

AI-powered search

Predictive AI-powered search delivers intent-based results for enhanced self-service and satisfaction.

Dynamic updates

Real-time updates ensure your AI solutions remain current and optimized for peak performance.

Multimodal integration

Seamlessly blend text, voice, and visual inputs for enhanced user interactions.

Enterprise-grade security

Protect sensitive data with robust safeguards and compliance standards.

Why companies choose Inbenta AI

Find what you need faster

Ensure knowledge is always available, well-organized, and easily retrievable by structuring and unifying data across your enterprise.
‍

Centralize information from CRMs, ERPs, and support systems into a single, AI-powered knowledge hub.
Automatically categorize, tag, and structure data for seamless organization and accessibility.
Keep knowledge up-to-date with real-time indexing and AI-driven content management.

Discover Knowledge

Professional woman in a beige blazer thoughtfully working on a laptop with a digital interface showing 'Generating summary...' and knowledge base sources.

Automate workflows and increase workforce productivity

Eliminate repetitive tasks with AI-powered automation, allowing teams to focus on high-value work while ensuring seamless knowledge distribution.
‍

Automate knowledge updates, tagging, and categorization to keep information current.
Reduce manual inquiries by providing instant self-service support to employees.
Enable smarter decision-making with AI-driven insights and automated workflows.

Discover our SmartOps Agent

Smiling woman with glasses working on a laptop, with icons labeled Engagement, Tickets, Insights, and Training connected around her.

Deliver better experiences

Deliver fast, seamless access to information — improving satisfaction, reducing friction, and enhancing customer and employee experiences.
‍

AI serves the right information in real-time across Search, Chat, Voice, and other self-service modes.
Improve engagement by providing personalized, proactive support with AI-driven recommendations.
Via Assist, give human agents access to accurate information that can be quickly served to users in real time.

‍

Discover Assist

Central green icon with a grid of white dots connected by lines to various smaller icons including Microsoft Teams, Slack, and data-related symbols on a white background.

Advanced capabilities that make Inbenta a complete enterprise platform solution

Composite AI

Inbenta’s Composite AI merges Conversational AI’s precision with Generative AI’s adaptability, delivering dynamic, accurate, and context-aware automation at scale.

Workflow automation

Streamline processes, reduce tasks, and boost efficiency across operations.

Analytics & Insight

Extract insights to cut costs, boost satisfaction, and unlock growth opportunities.

Omnichannel UX

Ensure seamless interactions across touchpoints, meeting users where they are.

A long-term AI partner you can trust

Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.

Megan McCluskey

SPM of Customer Experience Marketing at Schlage

Read other customers stories

Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.

David Harrison

Contact Center Analyst at Alterra Mountain

Read other customers stories

We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.

Renato Suplicy

Head of Digital Strategies and Servicesat Neoenergia

Read other customers stories

Transform your customer and employee experience with AI

Inbenta’s Conversational AI platform is deployed by companies across industries around the globe to intelligently automate support and elevate user satisfaction.

Schedule a demo