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Search

Predictive, intent-based search experience

Inbenta’s AI-powered search understands context and intent to deliver fast, accurate responses and boost self-service and customer satisfaction.
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+95%
Search accuracy
+90%
Self-service rate
+80%
Call deflection

Search technology that understands complex queries from day one

Inbenta's Programmed Intelligence and Knowledge Engineering go beyond keywords to understand nuance and intent, delivering predictive, accurate responses straight out of the box.

A long-term AI partner you can trust

Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.
Megan McCluskey
SPM of Customer Experience Marketing at Schlage
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Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.
David Harrison
Contact Center Analyst at Alterra Mountain
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We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.
Renato Suplicy
Head of Digital Strategies and Servicesat Neoenergia
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A future-proof search experience

Accuracy

Inbenta’s technology has been refined over two decades and billions of interactions for an exceptional search experience.

Federated search

Combine multiple content sources for a unified search experience across all your environments.

Zero data training

A self-learning solution that reduces speed to market and lowers the cost and effort of maintenance.

Custom user types

Deliver customized results based on user status, such as internal vs. external, logged-in/out, or tiered environments.
A man smiling while using a laptop with a search bar above him reading 'How can I get a refund on my flight?' and related options: 'Changes, cancellations and refunds,' 'Speak to customer service,' and 'Make changes to your booking.'
Diagram with a central target icon surrounded by alternating document and server icons arranged in two circular orbits.
Graphic with three circular icons connected by lines: a profile with text on the left, a target symbol in the center, and a checkmark on the right.
Three individuals using digital devices: a man smiling at a laptop, a man looking at his smartphone outdoors, and a woman typing on a laptop.
Integrated intelligent responses

Inbenta Search combines AI Orchestrationwith our patented Programmed Intelligence to deliver predictive, accurateanswers directly to users, with no digging through articles or documentationrequired.

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Diagram showing a search query 'I want to buy a house' leading to an AI generated summary about mortgage options, with related topics including applying for a mortgage, tips on buying your first house, and real estate trends.
Detailed search dashboards

Automatically group user questions by topic using query clustering and frequency analysis to identify common questions and search performance. Data-driven insights on customer behavior allow you to provide the results and content your customers need.

Dashboard visualization showing search query 'How can I get a refund on my flight?' with related data bubbles for Flight, Refund, Change, Cancelled, and Credit, each displaying occurrences, answer level, and click level percentages.
Seamless platform integration

Inbenta's no-code Search solution easily integrates with any website or app framework, like React, Angular, Webflow, and more. Embed Search on your website quickly and easily.

Central target icon surrounded by five technology logos arranged in a circle: Drupal, React, WordPress, Angular, and Webflow.
Deutsche Bank LogoBMW LogoGSK LogoSantander Logo
BBVA LogoHP LogoBNP Paribas Logo

Cutting-edge technology and integration

Smiling man in a yellow sweater using a laptop at a desk with a coffee mug nearby.

Exceptional AI understanding

Inbenta's intelligent response system draws on AI Orchestration, universal and industry-specific Knowledge Engineering, and LLM embeddings to understand natural conversations and deliver predictive, reliable accuracy from day one.
Woman smiling and using a laptop showing a search bar with query 'How can I apply' and autocomplete suggestions related to mortgage, loan, and home ownership.

Flexible & intelligent auto-complete

Use your choice of keyword-based typeahead or semantic autocomplete. This helps users identify common queries and guides them naturally toward your most valuable content and resources.
Man in a gray polo shirt sitting on a couch using a smartphone, with four circular app icons below him.

AppHub: Unify data and interactions

AppHub is your one-stop shop for plugins for the Inbenta platform, adding features like voice, video, co-browsing, automatic translation, and much more.

Other products in our platform

Knowledge
An AI-enabled knowledge base that saves you time and serves your customers the information they need.
Chat
Automated conversations with human-like touch and superhuman accuracy.
Assist
Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice, video, and more.
Learn
Product videos and click-through tutorials that guide your customers to answer questions autonomously.