Inbenta recognized in Gartner® Magic Quadrant™ for Conversational AI Platforms.
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Search

Predictive, intent-based search experience

Inbenta’s AI-powered search understands context and intent to deliver fast, accurate responses and boost self-service and customer satisfaction.
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+95%
Search accuracy
+90%
Self-service rate
+80%
Call deflection

Search technology that goes beyond keywords to understand complex queries

Inbenta combines Natural Language Processing and multi-layer lexicons to understand nuance and intent and respond with near-perfect accuracy out-of-the-box.

A long-term AI partner you can trust

Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.
Megan McCluskey
SPM of Customer Experience Marketing at Schlage
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Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.
David Harrison
Contact Center Analyst at Alterra Mountain
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We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.
Renato Suplicy
Head of Digital Strategies and Servicesat Neoenergia
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A future-proof search experience

Accuracy

Inbenta’s technology has been refined over two decades and billions of interactions for an exceptional search experience.

Federated search

Combine multiple content sources for a unified search experience across all your environments.

Zero data training

A self-learning solution that reduces speed to market and lowers the cost and effort of maintenance.

Custom user types

Deliver customized results based on user status, such as internal vs. external, logged-in/out, or tiered environments.
A man smiling while using a laptop with a search bar above him reading 'How can I get a refund on my flight?' and related options: 'Changes, cancellations and refunds,' 'Speak to customer service,' and 'Make changes to your booking.'
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Graphic with three circular icons connected by lines: a profile with text on the left, a target symbol in the center, and a checkmark on the right.
Three individuals using digital devices: a man smiling at a laptop, a man looking at his smartphone outdoors, and a woman typing on a laptop.
Integrated GenAI responses

GenAI gives users direct answers without having them dig through articles and documentation. Inbenta Search blends Generative AI with our patented Natural Language Processing to deliver near-perfect accuracy and an exceptional user experience.

Diagram showing a search query 'I want to buy a house' leading to an AI generated summary about mortgage options, with related topics including applying for a mortgage, tips on buying your first house, and real estate trends.
Detailed search dashboards

Automatically group user questions by topic using query clustering and frequency analysis to identify common questions and search performance. Data-driven insights on customer behavior allow you to provide the results and content your customers need.

Dashboard visualization showing search query 'How can I get a refund on my flight?' with related data bubbles for Flight, Refund, Change, Cancelled, and Credit, each displaying occurrences, answer level, and click level percentages.
Seamless platform integration

Inbenta Search is a low-code solution that easily integrates with any website or app framework, like React, Angular, Webflow, and more. Embed Search on your website quickly and easily with a single line of JavaScript code.

Central target icon surrounded by five technology logos arranged in a circle: Drupal, React, WordPress, Angular, and Webflow.
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Cutting-edge technology and integration

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Exceptional NLP & AI understanding

Inbenta’s semantic lexicon technology combines universal-language and industry-specific lexicons that allow our solution to comprehend human conversation natively and respond with near-perfect accuracy out-of-the-box.
Woman smiling and using a laptop showing a search bar with query 'How can I apply' and autocomplete suggestions related to mortgage, loan, and home ownership.

Flexible & intelligent auto-complete

Use your choice of keyword-based typeahead or semantic autocomplete. This helps users identify common queries and guides them naturally toward your most valuable content and resources.
Man in a gray polo shirt sitting on a couch using a smartphone, with four circular app icons below him.

AppHub: Unify data and interactions

AppHub is your one-stop shop for plugins for the Inbenta platform, adding features like voice, video, co-browsing, automatic translation, and much more.

Other products in our platform

Knowledge
An AI-enabled knowledge base that saves you time and serves your customers the information they need.
Chat
Automated conversations with human-like touch and superhuman accuracy.
Assist
Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice, video, and more.
Learn
Product videos and click-through tutorials that guide your customers to answer questions autonomously.