E-commerce

Elevate e-commerce CX, sales, and operations with AI

Transform your online store into an interactive shopping destination. Boost sales, reduce costs, and delight customers through personalized interactions and seamless support.

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USE CASES

Redefine your e-commerce strategy

Transform customer support with AI-driven chat experiences

Provide instant, personalized assistance 24/7 with our advanced chat solution. Reduce cart abandonment and increase sales while freeing up your team for complex inquiries.
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Personalized recommendations: Suggest products based on browsing history and preferences to enhance the shopping experience and boost sales.
Automated support: Handle common queries like order tracking and returns, reducing support costs and improving response times.
Seamless escalation: Transition smoothly to human agents for complex issues to satisfy customers at every touchpoint.

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Optimize product discovery

Guide customers to the right products with our intuitive search tools. Understand customer intent and provide accurate results, even for vague or incomplete queries.
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Intent recognition: Interpret customer queries accurately to deliver relevant results and improve the shopping experience.
Knowledge integration: Connect content across multiple systems, ensuring customers actually find what they’re looking for.
Continuous learning: Improve search results over time by analyzing user behavior and preferences.

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Streamline operations with AI-assisted employee tools

Empower your team with AI-driven tools that enhance productivity and decision-making. Provide quick access to information and automate routine tasks.
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Unified knowledge base: Provide employees with instant access to accurate, up-to-date information for better customer service.
AI-powered Assist: Provide agents with relevant information and suggested responses, improving efficiency and accuracy.
Automated training: Use AI-powered learning modules to onboard new employees and keep existing staff up-to-date.

Person holding a smartphone and a credit card near an open box with folded denim jeans and a paper shopping bag on the table.

Drive product adoption

Reduce support tickets and improve customer satisfaction with step-by-step product demos. Guide users through complex features and empower self-service.
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Contextual guidance: Provide in-app assistance tailored to the user’s current task or page.
Multilingual support: Offer product walkthroughs in multiple languages to serve a global customer base.
Usage analytics: Gain insights into user behavior and identify areas where customers may need additional support.

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ENCORE PLATFORM

An Agentic AI platform built for CX teams who can’t afford to get it wrong.

Encore orchestrates your AI, powers your CX channels, and supports your live agents, all in a single auditable platform built to move from pilot to production fast.

E-commerce intelligence redefined

Inbenta’s Agentic AI platform is deployed by e-commerce leaders around the globe to intelligently automate customer service, marketing and sales, and internal operations.

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