ASSIST
A smarter teammate for every live agent.
Equip your agents with an intuitive, AI‑enhanced workspace that blends live chat, omnichannel ticketing, and powerful analytics so your team can deliver better service faster.
What our clients say
“An intuitive, easy and aesthetically pleasing platform.”
“Ease of use: 9/10. Overall satisfaction: 9/10.”
“Looks good, good performance speed.”
Assist adapts to your business
Assist delivers an intuitive, customizable UI with AI features that make your team more effective from day one.
Live Chat
Seamlessly escalate conversations to live agents while managing queues, adding agents, and converting chats to tickets in just a few clicks. With integrated video, voice, and co-browsing, your team can make every customer interaction more personal and engaging.
Real-time Translation
Engage customers worldwide in their own language. Assist supports 100+ languages, with regional nuances so nothing gets lost in translation. Respond instantly while keeping conversations natural and personalized, for a truly local experience every time.
Customizable Settings
Customize your setup with an intuitive, flexible configuration that adapts to your business. Easily manage roles, agents, classifications, and settings, and integrate all your support channels with ease.
Omnichannel AI Ticketing
Streamlined ticketing makes asynchronous work simple and efficient. Use templates for consistent, dynamic responses, manage attachments, and standardize fields to capture the right data every time.
Dashboards & Reporting
Get real-time visibility into key metrics with detailed analytics. AI-driven insights help you find gaps and identify trends, while comprehensive reports let you optimize operations and coaching.
+80%
First call resolution rate
+50%
Handling time reduction
+65%
Call volume reduction
AI tools to elevate every interaction
Transform the way your team connects with customers. Assist’s AI functionality enhances every step of your support team’s workflow.
Summarization
Get instant context with precise summaries of every ticket and customer chat so agents can fix issues faster with better results.
Sentiment Analysis
See customer sentiment at a glance and watch it trend in real time so agents can adjust while managers can guide.
Response Generation
Get instant, approved reply suggestions during any conversation to make agents more efficient and consistent.
Analytics
Track conversations and trends to drive better customer experiences and performance.
A future-proof agent experience
Assist brings together AI-powered virtual and human agents, so you can offer 24/7 support with seamless escalation, shared context, and consistent quality.
Interoperable tools
Work with your existing customer service platforms, like Salesforce, Zendesk, and more.
Seamless integration
Connect support channels like X (Twitter), Facebook, WhatsApp, email, and more.
Flexible plugins
Extend with plugins for voice, video, co-browsing, automatic translation, and more.
Unified knowledge
Pull answers from multiple sources to power accurate, approved responses.
Reimagine customer support
Assist helps your teams work faster, connect better, and deliver more.