Inbenta recognized in Gartner® Magic Quadrant™ for Conversational AI Platforms.

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A long-term AI partner you can trust

Delight your customers with Inbenta’s AI CX platform. Deliver seamless, personalized support across all your channels for more efficient workflows and greater customer satisfaction and loyalty.

Inbenta at a glance

Accuracy. Safety. Excellence.

Founded in 2005, Inbenta helps companies enhance their customer experience with Conversational AI. Our platform automates user interactions with accurate, intent-driven responses while ensuring safety and compliance. Inbenta’s suite — Chat, Search, Knowledge, Assist, and Learn — serves 1,000+ companies in 100+ languages worldwide.

2 decades

driving AI innovation

1000+

customers globally

95%

accuracy rate

100+

supported languages

our mission

Reimagine the future of Customer Experience through AI

Global presence. Local footprint.

Inbenta is headquartered in Allen, Texas, at the heart of a growing tech hub.
Our strong global presence includes offices across North and Latin America, Europe, and Asia.

Inbenta milestones

20 years of innovation in customer support

2005

Data

20 years of innovation in Conversational Al

Inbenta is founded in Barcelona, Spain, with a focus on Natural Language Processing.

2007

Data

Inbenta launches Semantic Search Engine

Inbenta’s AI-powered search understands context and intent to deliver fast, accurate responses and boost self-service and customer satisfaction.

2012

Data

Inbenta develops Chatbot

Inbenta’s Neuro-Symbolic AI technology understands the intent behind customer queries to deliver accurate, personalized responses.

2015

Data

Inbenta develops Knowledge

Inbenta Knowledge breaks down information silos by consolidating data from multiple sources into a single platform.

2017

Data

Inbenta reaches milestone of +1B customer queries
per month

Inbenta celebrates a significant achievement, showcasing the capabilities and widespread adoption of its AI-driven solutions.

2018

Data

Inbenta incorporates voice-enabled solution

Inbenta enhances user interactions with intuitive, hands-free communication powered by advanced AI technology.

2019

Data

Inbenta integrates popular messaging platforms

Inbenta expands its capabilities by integrating popular messaging platforms like Facebook Messenger and WhatsApp for seamless and efficient customer communication.

2023

Data

Inbenta adds Learn to its platform

After acquiring fintech leader Horizn, Inbenta’s platform grows to include interactive product demos and self-service and training tools.

Beyond

Data

Inbenta unveils AI Agents

Inbenta introduces advanced AI Agent solutions to automate workflows, enhance enterprise operations, and drive customer satisfaction.

Melissa Solis

Chief Executive Officer

The next generation of AI is here. Enterprises in industries across the globe are looking to AI to optimize and augment their operations. Inbenta’s Conversational AI platform is purpose-built to intelligently automate customer service, marketing and sales, and internal operations.

Our leadership

Guiding our mission

Inbenta’s leadership team is committed to innovation and excellence, driving AI advancements that transform customer and employee support. Our expertise spans diverse industries with a strategic vision that fosters growth, efficiency, and customer satisfaction.

Our values

Inbenta’s core values are the foundation of our success. We are driven by clear intent and unwavering passion to innovate, prioritizing integrity, respect, and responsibility for ensuring high-quality service and customer satisfaction.