TELECOMMUNICATIONS

 

Enhance Your Customer Support.

 

Increase self-service with AI-powered chatbots and semantic search.

 

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Deflecting Amayasim’s incoming support inquiries.

Amaysim uses Inbenta on their support site to provide intelligent answers to customers questions, significantly reducing calls and emails to their live agents.

See it live

We skyrocket customer support for telecommunications firms.

 

We help businesses increase the quality of customer care without sacrificing time to redundant user queries. With Inbenta, your agents can focus on only the most critical issues and divert everything else to our chatbot and semantic search tools for seamless, 24/7 online support.

24/7 self-service. Try it out now.

 

Click a question to get a response.


  • How much is my phone bill?
  • Can I do automatic payments?
  • Can I add someone to my plan?
  • I want to install wifi by myself.
  • How does an upgrade work?
  • How do I change plans?

Performance by the numbers.


20-40%

Support ticket deflection

10-30%

Search-to-cart increase

390%

ROI for enterprise users

Optimize your customer experience with AI-powered self-service

 

Inbenta gives customers the power of information with industry-leading self-service tools. No queues, no wait times, just 24/7 customer support. Powered by artificial intelligence and natural language processing, Inbenta’s solutions are easy to deploy, so you can improve customer satisfaction, decrease support costs, and increase revenue starting from Day One.

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FAQs & Simple Answers + Dialogs

The Inbenta chatbot understands customers in their natural, colloquial language. Using our semantic technologies, we’re able to match customer queries to your existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches.

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Live Agent Escalation

In the uncommon instances during which a chatbot can’t help, or live agent is requested by the customer, the conversation is automatically escalated to the next available agent. The agent is given key insights from previous dialogs for a seamless hand-off.

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Ticket Deflection

Inbenta provides solutions to customer issues in real-time as they type their problems into your support request forms. This allows us to solve user issues before they become tickets for your support agents.

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Account Information

Customers are able to securely access their account information, such as their phone, internet, and cable plans, users, and billing records via webhook processing.

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Transactional Requests

The Inbenta chatbot allows you to integrate with third-party systems to let customers find answers and perform tasks that typically require a human agent.

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Multiple Languages

Inbenta's solutions can be deployed in 30+ languages, bringing first-class customer care to a global market.



Inbenta can help you reach your customer support goals.



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