Enhancing Your Customer Service with Interactive How-To Demos
When customers can’t navigate your products or services, it can be frustrating. From how to log in to how to manage their account, customers can either call for support or struggle to figure it out themselves.
That’s where Inbenta can help. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue. Horizn Digital Demos can be deployed for customer self-serve, agent-assisted serve or even to help train frontline employees.
The ROI from deploying Digital Demos is clear: a 20% reduction in support call volume, a 300+% increase in digital product or feature launch effectiveness, and a 30-40% improvement in conversion rates of digital sales.
Watch the webinar (now on-demand) and hear from Inbenta customer, Hancock Whitney, how they use Inbenta’s demo solution to improve customer experience and train employees.
Here’s what you’ll learn:
- How Inbenta’s Horizn Digital Demos work, the value they can bring to your customer service operations and customer interactions, and how easy they are to create and maintain.
How Hancock Whitney deployed Horizn Digital Demos to improve its customer service and satisfaction, reduce inbound customer service calls, and develop a library of helpful product demos for its retail banking customers
Webinar recording in English. Spanish, French and Portuguese subtitles available.
When customers can’t navigate your products or services, it can be frustrating. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue.
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