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Benti

Manage customers conversations across any channel

Optimize customer engagement across multiple platforms – e.g., Twitter, Facebook, WhatsApp, etc. – with a centralized case management and ticketing system

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Manage your conversations centrally with Benti, an AI-enabled omnichannel ticketing and live chat solution
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America Movil

Provide customer support at scale, regardless of how they contact you

Optimize how you respond and resolve customer inquiries on the most popular messaging channels

Manage customer inquiries in a single view

Benefit from an omnichannel case management and ticketing system that converts emails, social and online contacts into a manageable queue

Resolve customer inquiries with greater speed and accuracy

Improve NPS by providing the same level of customer service excellence across all of your social and messenger accounts
Centralizes customer inquiries and reduce duplication of efforts
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Escalate conversations when customer issues are more complex
Super-fast implementation and ready to use out-of-the-box
Highly-configurable to different industries, business areas and use cases
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Receive suggested responses when linked to Inbenta's Knowledge Management solution
Multilingual and available in 35 languages
Interoperable across multiple platforms and integrations
Centralizes customer inquiries and reduce duplication of efforts
Escalate conversations when customer issues are more complex
Super fast implementation and ready to use out-of-the-box
Highly configurable to different industries, business areas and use cases
Receive suggested responses when linked to Inbenta's Knowledge Management solution​
Multilingual and available in 35 languages
Interoperable across multiple platforms and integrations
Download Product Sheet

 

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