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Digital Instructor

Interactive guides designed to simulate digital products, services, or tasks

Digital Instructor helps customers gain first-hand experience of an online product or service using an interactive demonstrations, walking customers through each step of a process, at their own pace, using helpful visual cues

digital demo product mockup
Answer product-related questions with self-service instructions, and improve your customer’s product knowledge
m&t bank
RBC logo
nationwide building society
virgin money
northwest bank logo
scotiabank logo

Increase Digital Product Confidence

With Digital Instructor, customers can try software features before using them live, so even the least tech-savvy customers can learn how to use all your products and features

On Call Support

Frontline employees are using Digital Instructor to support digital conversations with customers for both digital basics and more complex digital features

Employee Training & Onboarding

Rapidly create, edit and deploy Digital Instructor that help educate new and existing employees with all of your software and technology capabilities
80% of customers using Digital Instructor did not call the contact center
45 second reduction in call service time using Digital Instructor
Reduce call times and improve the customer experience
Easy step-by-step product digital demos guide customer onboarding
inbenta brand mark
Provide 24/7, instant customer product self-serve support
Improve frontline product knowledge of all your product features
80% of customers using Product Digital Demos did not call the contact center
Reduce call times and improve the customer experience
45 second reduction in call service time using Product Digital Demos
Easy step-by-step product digital demos guide customer onboarding
Provide 24/7, instant customer product self-serve support
Improve frontline product knowledge of all your product features
Download Product Sheet

 

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