Virgin Australia Partners With OpenAI to Overhaul Flight Search

Virgin Australia is the first Australian airline to launch a major collaboration with OpenAI. The partnership aims to create entirely new ways for customers to plan and shop for travel. The airline is already building on OpenAI’s platform, developing a future flight search function that will operate directly within ChatGPT. This system will allow customers to describe their ideal trip in plain language and receive relevant flight options. The initiative is a key part of the airline’s digital strategy and will also equip employees with enterprise-grade AI tools. Virgin Australia CEO Dave Emerson highlighted the focus on improving the customer journey from the very start.