How can chatbots serve
your omnichannel strategy?
The right bot for the right channel
Chatbot, callbot, voicebot, socialbot… The value brought by a bot to customer relations is no longer to be proved. However, it can be difficult to form an opinion on the multiple possibilities offered by these conversational intelligences.
This is why the Inbenta team has taken the time to create a guide summarizing the best practices and methodological keys resulting from 15 years of experience with major companies.
What you’ll learn in this 12-page PDF guide:
- An analysis of the different types of bots and the most suitable channel for each.
- Methodological keys and feedbacks from live projets.
- Advice on how to implement your omnichannel strategy.