Inbenta recognized in Gartner® Magic Quadrant™ for Conversational AI Platforms

Inbenta named an Honorable Mention in latest Gartner® Magic Quadrant™ for Conversational AI Platforms (CAIP). The conversational AI platform market is evolving, with use cases expanding to include conversational AI agents and tools increasingly leveraging generative AI. This report guides application leaders in selecting conversational AI platforms for complex automation and multimodal interactions.

By year-end 2027, conversational AI applications will automate approximately 70% of customer support interactions within enterprises, up from approximately 50% in 2025.

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Get your complimentary copy of the 2025 Gartner® Magic Quadrant for Conversational AI Platforms

Gartner®, Magic Quadrant™ for Conversational AI Platforms, Gabriele Rigon, Justin Tung, Bern Elliot, Arup Roy, Adrian Lee, Uma Challa, 12 August 2025GARTNER is a registered trademark and service mark and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Why choose Inbenta?

Inbenta’s powerful AI technology stands out because of its patented multi-lexicon technology, unparalleled accuracy, and fast deployments using integrations with popular support tools like Salesforce and Zendesk straight out-of-the-box, delivering more value faster.

We specialize in helping organizations like yours harness AI technology, while eliminating the uncertainty and the complexity that typically comes with it.