Knowledge
Knowledge is power,
unlock its potential
Centralize Your Expertise in Inbenta’s Dynamic and Intelligent Knowledge Management System
Customers want immediate access to information and they don’t want to struggle to find it. Time on site plummets and bounce rates skyrocket when customers are unable to locate the products or information they want.
Your company’s content is a goldmine that can benefit both your customers and your support team, so don’t let it go to waste! Inbenta Knowledge enables you to quickly find, manage, or create your organization’s knowledge by organizing frequently asked questions, product details, and more, to make it accessible to both. Your customers can then benefit from this knowledge base to self-serve, whilst your agents can better support them through access to up-to-date, accurate information that is easy to find. Even better, your knowledge content can be indexed and help improve your google ranking thanks to our long-tail SEO functionality.
Equipped with our Symbolic AI meaning-based search engine, the Inbenta knowledge management system is capable of interpreting human language in order to instantly answer users’ queries, resulting in a decline in incoming contacts and an increase in customer satisfaction.
How to build an efficient
knowledge base?
Help customers help themselves
with the Inbenta Knowledge module
Let your customers self-serve and unlock your agent’s potential by giving them access to a robust knowledge base, which will translate into tangible results for your organization.
Increased customer satisfaction
10:1 self-service ratio
Up to 95% correct
response rate
The right answer, automatically and instantly
Improve your user experience, reduce costs, and get to know your visitors better with the Inbenta Knowledge. By providing a solution to your users as they navigate through your product pages or your conversion funnel, Inbenta Knowledge acts as a deflection tool and drastically reduces the number of incoming support queries.
Learn how to build a
transactional chatbot
Robust monitoring and knowledge management system
You can monitor the performance of the Inbenta Knowledge module at any time in the back-office through a dashboard that provides a real-time view of all the key indicators for your Knowledge. You can then leverage usage reports and analytics to optimize your existing knowledge base by detecting potential gaps in your content and discovering areas of improvement.
Our powerful and easy-to-use Workspace makes content management simple. You can add, edit, and organize content in total autonomy using a tool that integrates with Inbenta’s AI-powered semantic search engine. Inbenta Knowledge also comes with a help site manager, SEO optimizer, and top 10 user questions per category to make your life as easy as possible.
With the Inbenta Knowledge Management System, you can effortlessly create and customize your support pages using your own CSS styles, JavaScript code, fonts, and other assets to ensure your help site seamlessly blends in with the rest of your website.
Discover all the features natively available
with the Inbenta Knowledge module
Available 24/7
Enables your users to find answers to their questions at any time of the day, any day of the week.
Real-time performance monitoring
Get a real-time view of all the key indicators for your knowledge thanks to our Workspace dashboards.
Streamlined content management tool
Add, edit, and organize content easily and in total autonomy.
Integrated discovery & gap analysis
Detect potential gaps in your content and discover areas of improvement thanks to that useful functionality.
Large catalog of third party integrations
Connects to third-party platforms via webhooks, APIs and SDK connectors.
Developer portal
View all product documentation and visualize Inbenta tools’ API resources to easily create user interfaces in a faster, more efficient way.
Integrates with all your favorite
Tools and platforms
NPL that understands
nuance in 30+ languages
Inbenta Natural Language Processing (NLP) technology is powered by Symbolic AI. Coupled with our Lexicon, this patented and proprietary technology enables the Inbenta Customer Interaction Platform to understand users’ intents in order to present them with the best answers possible.
Because we are committed to continuously improve our Lexicon in 30+ languages, you can rest assured that the Inbenta Knowledge Management System understands your customers in whatever language they prefer.
Discover how Inbenta
leverages symbolic AI
to automate customer
interactions
Explore the power of AI and NLP
for your customers and agents
- What Is Predictive Search? Reasons & Tips to Implement ItDiscover how predictive search anticipates the needs of a user by making suggestions as they type in a search bar
- Chatbot Intents: How to Build the Perfect Customer Experience From FAQsChatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into a knowledge base as chatbot intents.
- NLP vs. Machine Learning Approaches in Chatbot InstancesChatbot instances can act very differently depending on whether they’re based on NLP or machine learning approaches. Here’s a practical example of that.
