NLP-driven Case Management.

 

Leverage natural language processing for the most productive approach to customer support.

 

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Decrease incoming support calls by up to 50%.

priority-classifications

Manage email, social, and chat requests in one system.

hybrid-chat

Option to speak with live agent if necessary.

Time to boost agent productivity?

 

Inbenta accelerates time-to-resolution for your customer support team.

 

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Email Management

Powerful, predefined workflow tools automate email routing, monitor information, and easily fulfill service-level agreements.

Social Media

Social media ticketing instantly transforms messages from social networks, online forums, and consumer sites into an open ticket for your support team.

Smart Answering

Inbenta's Case Management can analyze the content of a ticket and provide a series of possible answers from the Knowledge Base’s FAQs so that agents can respond quickly and with the appropriate information.

Agent Productivity

These powerful features allow you to keep your information organized and return accurate answers to highly detailed customer queries.



Integrates with all of your favorite tools & platforms.



Content Sources
Salesforce Service Cloud
Zendesk
Service Now
inContact
Mind Touch
Oracle
Interfaces
Facebook
Twitter
Twilio
Whatsapp
Skype
Line
Telegram
Slack
Amazon Alexa
Google Home


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