Technology to prepare your customer support team for the holiday season
With more than six months of brick and mortar retail being disrupted by the pandemic, this year’s holiday shopping season will be even more important. The combination of even more holiday shopping occurring online and consumers who are already at their wits’ end, customer service is sure to be the most critical part of any sale.
Now is the time for retailers to learn about all forms of customer engagement tools to help turn frustrated or confused visitors into happy buyers.
In this free and live webinar, we cover:
- Tools to convert self-service visitors
- Which technology can help customer support representatives resolve issues faster
- How Symbolic AI functions and how customer-centric companies are using it to get up and running faster than with legacy machine learning approaches