Customers get results instantly when using Autocomplete – Based on keystrokes, the autocomplete feature pulls results from the Knowledge Base from partial words that have been entered in a search box. This helps your audience get the answers they want without having to email a ticket.
Fragments of partial words and keystrokes are not match for Autocomplete. Inbenta uses Semantic search and A.I. technology to bring relevant search results as our clients’ customers use the website’s search box. It intuitively understands and anticipates potential answers at each keystroke and increases a website’s ability to know what its community is looking for.
Great for deflecting tickets, it helps agents cut down on the number of support emails quickly before your help desk reaches critical levels. We’ve seen Autocomplete power 8% to 12% of the total clicks in search results, which tells us it can feed the hungry appetite of an engaged audience.
Want to see it in action? Just try searching in Inbenta’s website on the top right corner!