Ebooks & White Papers
Guide: How can bots strengthen your omnichannel strategy?
A 12-page guide summarizing the best practices and methodological keys for deploying one or more bot to serve your customer relations.
Ebook: Tourism Industry - Assist and Convert Using Chatbots
Find out how self-service tools bring practical solutions to the actors of the tourism industry.
Ebook: E-commerce - The Bot as a Product Advisor and Reinsurance Tool
Learn what chatbots can bring to the conversion journey.
Ebook: How to Build an Efficient Knowledge Base
Discover the defining characteristics of a good knowledge base.
Ebook: How to Build a Successful Chatbot
Tips and best practices for building the best conversational AI chatbot.
Forrester Report: The Total Economic Impact of Inbenta
Inbenta technology delivers 390% ROI to their enterprise customers.
Ebook: The Future of Self-service by Aberdeen Group
The future of self-service: A closer look at virtual agents & cognitive technologies.
Ebook: The Ultimate Guide to Chatbots for Business
A crash course on everything chatbots, straight from the experts.
White Paper: 7 Steps to Self-service Success
The guide to delivering a positive website experience.
Report: Inbenta Technology by 451 Research
Inbenta's technology improves the chatbot & web experience.
White Paper: 5 Keys to Customer Self-service Success Using NLP
Five key approaches to a successful self-service strategy.
White Paper: 5 Ways to Improve On-site Conversion
The top 5 changes businesses can make to ensure that customers are finding (and purchasing) what they search for.
White Paper: NLP - How It Works
Learn about natural language processing (NLP): the core of Inbenta's technology.
Ep #7 - The time for AI is now
Interview with Matthew Caron, Head of Customer Support, from Open Table who thinks organizations need to start implementing AI for customer service now.
Ep #6 - Trust is vital for a well functioning customer service department
Interview with Michael George, Director of Customer Support for Crema, about how to have a well-functioning customer service department.
Ep #5 - Employee satisfaction leads to better customer service
Interview with Kevin Kvech, Director of Customer Care & Sales COE of AMTRAK, about how AMTRAK is dealing with COVID-19 and how their customer service staff has staying power.
Ep #4 - Empathy is the key to success
Interview with Irene Griffin, Director of Customer Support for FranConnect about how empathy is the key to success for their customer service department.
Ep #3 - How to measure customer success
Interview with Scott Gilbert, Senior Director of Global Customer Support, of Qumu, Inc. about how Qumu's customer service is excelling during COVID-19, what type of metrics they measure to make sure customers are satisfied, and much more.
Ep #2 - Global organization during COVID times
Interview with Stephen Bourdou, Director of Global Customer Support, of Continental Aerospace Technologies. Stephen tells us how they are working through the restrictions of COVID in a global organization.
Ep #1 - How to get to a 95 NPS score in customer service
We interviewed Mike Grace, Customer Success Manager at Cohesity and talked about going from a behemoth company like Cisco to a newer and smaller company like Cohesity. We discussed agility in customer service, how they get over 95 NPS score, and the future of customer support.
Conversational technologies: The new breed of customer service experience
451 research shows Chatbots are the key to transforming customer relations for businesses. Providing a conversational experience powered by AI is not a luxury but a necessity for survival.
Inbenta Product Overview
Using natural language processing, artificial intelligence and machine learning, Inbenta solutions can transform how your business uses search, knowledge management, ticketing and chatbots for customer service success.
What is natural language?
Inbenta CEO Jordi Torras explains the differences between natural and formal language and how computers can be enabled to understand the way humans naturally talk.
How machine learning & NLP deliver results
An explanation of how machine learning and natural language processing work together in the Inbenta solution to deliver results starting from day one.
The human future of AI
Inbenta CEO Jordi Torras talks about how AI will improve the way people live and allow them to concentrate on what makes us truly human: passion and creativity.
Why is AI back in the spotlight?
Inbenta CEO Jordi Torras at Global AI Conference Jan 2017.
Who doesn't want happier customers? Inbenta is the scalable solution that actually understands what your customers want.
CEO of Inbenta Jordi Torras talks about the importance of strategic partnerships and how they have helped the company grow and expand into new markets like Japan.
The development of the Inbenta solution and patents
Inbenta CEO Jordi Torras talks about how the solution was developed into the market-leading SaaS product it is today.
The Inbenta lexicon
Inbenta CEO Jordi Torras talks about how our lexicon works with a customer's information to deliver intelligence, exceptional customer support and self-service.
Customer Self-Service in a Digital World
This webinar focuses on the evolving trends of customers self-service and takes a look at common customer support implementations and how they can be easily upgraded to improve self-service rates.
How to build a transactional chatbot
Jordi Torras, CEO of Inbenta, addresses the differences between informational and transactional chatbots, and demonstrates how to use Inbenta to set up an agent that solves all your customer questions and gets the job done.
ETR VENN Interview: Jordi Torras, CEO, Inbenta
Featuring Inbenta CEO, Jordi Torras as a leading customer support vendor offering A.I. and chatbot solutions for the intelligent and automated management of customers. Inbenta is included in ETR's new and recently completed Emerging Technology Study (ETS).
451 Research: Conversational technologies - the catalyst for customer service experience
Industry leaders discuss how smart chatbots are improving the ways businesses converse with customers and nurture relationships across the customer journey.
CRM xChange Roundtable: IVR and self-service 2017
How chatbots and IVR can improve your digital customer experience.
Aberdeen Group: The path to effortless customer experience - how to win with artificial intelligence
To provide superior customer service, more and more companies are turning to next-gen self-service technologies, powered by natural language processing and machine learning.
Inbenta: Chatbot webinar
How chatbots can help drive business success.
BrightTALK: Enterprise bot webinar
Why your business needs an enterprise-class chatbot.