Harness the Power of Symbolic AI to Increase Customer Satisfaction

Your customers want and expect immediate access to information to help them solve a problem or make a purchase. When these expectations aren’t met, customer satisfaction quickly deteriorates.

An AI chatbot that actually understands what a customer is trying to tell it, then quickly provides the relevant information can help change a frustrated prospect into a loyal customer. The question isn’t should a chatbot be used. The question is: are you choosing a chatbot that will serve your customers, your agents, and your business best.

With 15 years of experience and over 250 clients globally, Inbenta can help you supercharge how you interact with your customers. The Inbenta chatbot automatically engages in complex conversations with minimal training. Unlike keyword-based chatbots, the Inbenta chatbot uses Symbolic AI to power its Natural Language Processing technology enabling it to understand human languages in all their variations. It can detect the meaning of words and utterances without lengthy data training that is requested by brute-force machine learning algorithms. The result is an explainable AI that can be deployed within a matter of days and can be tweaked and improved over time to reach even higher response rates and increased resolution rates.

Seamless communication across all channels

Up to 95% correct response rate

A versatile and effective AI Chatbot

The Inbenta chatbot not only delivers the most relevant information but also can execute back-end processes and transactions. Add additional functionality via Webhooks – from CRM integrations and billing systems to virtually any software you want connected to your bot.

In addition to your knowledge base, the Inbenta chatbot can be connected to a variety of content sources, from your support site and content management system to your third-party support applications. Federating sources of content ensures users are always presented with some information, even if the adequate content hasn’t been added to the knowledge base yet.

If despite all these functionalities, the Inbenta chatbot detects the need for human intervention, it can select the appropriate escalation path to seamlessly transfer the conversation to one of your support agents.

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A powerful AI chatbot platform

Inbenta’s intuitive and comprehensive Workspace offers a simple way to monitor your Inbenta chatbot performance thanks to dashboards and analytics. Our back-office enables you to manage your bot in total autonomy and make any needed changes without having to request and wait for them to be implemented. You can also customize the flow and paths of conversation thanks to the dialog manager. In a similar way, call center flows are used to define how agents handle various situations.

The Inbenta chatbot integrates with many third-party platforms through a large number of webhooks, API and SDK connectors. Visit the Integrations Hub for more information.

Discover all the features natively available with the Inbenta chatbot module

Intent detection
Automatically detects the intent beyond a user’s question to provide the best answer.

**Context awareness**
Understands the queries’ context thanks to our exhaustive Lexicon and semantic search engine.

**Federated bot**
Connected to a variety of content sources to maximize the answer rate.

**Transactional intelligence**
Allows users to finalize transactions without leaving the chatbot platform.

**Variables & Entities**
Supports variables and entities for a personalized user experience.

Seamless Escalation
Seamlessly connects the user to a live agent if the need is detected.

**Simplified performance monitoring**
Intuitive and exhaustive dashboards monitor key performance indicators.

**Large catalog of third party integrations**
Connects to third-party platforms via webhooks, APIs and SDK connectors.

**Javascript SDK**
Leverage the Inbenta developed Javascript SDK.

NPL that understands nuance in 30+ languages

Inbenta has Symbolic AI-fueled Natural Language Processing (NLP) technology at its core. This patented and proprietary technology coupled with the Inbenta Lexicon, a proprietary database that describes a Human language and the World where that language is spoken, enables the Inbenta Customer Interaction Platform to understand the meaning behind words.

Its built-in intent detection functionality enables the Inbenta AI chatbot to answer the users’ questions with unparalleled precision. Through the unique combination of Symbolic AI and NLP technology, the chatbot can dynamically adapt its behavior and responses, based on the context detected. This results in effective conversations, maximized conversions and satisfied users.

Thanks to our commitment to continuous quality improvement in 30+ languages, you can be confident that your AI chatbot understands your customers in whatever language they prefer.

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