Increase customer satisfaction and reduce support calls with the Inbenta Symbolic AI-powered Chatbot

Your customers want and expect immediate access to information to help them solve a problem or make a purchase. When these expectations aren’t met, customer satisfaction quickly deteriorates.

An AI chatbot that actually understands what a customer is trying to tell it, then quickly provides the relevant information can help change a frustrated prospect into a loyal customer. The question isn’t should a chatbot be used. The question is: are you choosing a chatbot that will serve your customers, your agents, and your business best.

With more than 15 years of experience delivering AI solutions to industry leaders around the world, Inbenta is a proven partner to its customers.

Inbenta can help you supercharge your customer interactions. The Inbenta AI Chatbot automatically engages in complex conversations with minimal training. Unlike keyword-based chatbots, the Inbenta Chatbot uses Symbolic AI to power its Natural Language Processing technology, enabling it to understand human languages in all their variations. It can detect the meaning of words and utterances without lengthy data training that is requested by brute-force machine learning algorithms. The result is an explainable AI that can be deployed within a matter of days. It continues to learn from every customer interaction, delivering even higher response rates and increased resolution rates.

A versatile and effective
AI Chatbot

The Inbenta AI chatbot not only delivers the most relevant information but also can execute back-end processes and transactions. Add additional functionality via Webhooks – from CRM integrations and billing systems to virtually any software you want connected to your bot.

In addition to your knowledge base, the Inbenta chatbot can be connected to a variety of content sources, from your support site and content management system to your third-party support applications. Federating sources of content ensures users are always presented with some information, even if the adequate content hasn’t been added to the knowledge base yet.

If despite all these functionalities, the Inbenta chatbot detects the need for human intervention, it can select the appropriate escalation path to seamlessly transfer the conversation to one of your support agents.