CHATBOT
Discover 24/7 Conversational Support with Inbenta Chatbot
Easily communicate with customers and provide instant answers seamlessly across your channels. Discover a different way to interact and offer automated, personalized support with Inbenta’s Chatbot:
- Requires zero training
- Comes with a pre-trained lexicon
- Truly understands intent
Trusted by more than 250 companies globally
Connect and interact like never before
Easily build your AI chatbot to serve your needs.
Embed it in your website, app, or connect it to communication channels like WhatsApp, Slack, or Facebook Messenger to power truly automated, engaging experiences across all channels.
For business leaders looking to offer 24/7 automated support to customers, while driving more leads and boosting sales, Inbenta’s chatbots is easy to build and embed in your website to provide engaging automated experiences that are truly conversational and seamlessly integrated across channels.
Support customers and employees around the clock
Offer 24/7 instant help to customers.
Cut support and handling costs.
Build a first layer of automated assistance.
Supercharge sales and get more leads
Help lead generation teams achieve results.
Attract new customers, boost sales, and upsell. Help teams gather valuable customer data.
Automate countless transactions & requests
Facilitate regular transactional inquiries.
Automate repetitive tasks.
Free your agents to focus on complex requests.
Much more than your average chatbot
Discover next-generation Conversational AI and
power human-like automated interactions with your customers
Symbolic AI & a Unique Lexicon:
Understanding Intent in Over 35 LanguagesInbenta has a very unique kind of AI at its core. It combines:
– our patented Symbolic AI and NLP technology with
– Inbenta Lexicon, a proprietary database including thousands of lexical and semantic relationships.
This unique tech combination helps our chatbots detect intent and context to answer users’ questions with precision. Also, it helps companies have control over the chatbot interactions and not the other way around.
Our technology is available in 35+ languages which helps our AI chatbots understand customers in their preferred language.
Much more than *just* information
Using an informational chatbot as a means of communicating with your customers is already a great step.
However, customers expect more and more. They want to move forward with their requests, even when they are transactional.
Inbenta is able to connect via webhooks and integrations with a long catalog of third-party platforms and pieces of software, helping you automate transactions, cut costs, and improve client satisfaction.
Answer your customer needs 24/7 with Inbenta’s integrations.
Easily build your chatbot
Discover Inbenta’s intuitive Workspace, offering:
– a user-friendly screen to populate your chatbot with content
– dashboards to monitor your chatbot performance
– a visual dialog manager to customize conversation paths
– testing tools to emulate the chatbot behavior
– linguistic tools to fine-tune conversations
Give it a try with our 14-day free trial!
Hear it from our customers
Ana Herrero
Ecommerce Operations & Customer Service Manager
“The tool gives us a complete analysis of users’ questions and helps us optimize future answers and anticipate frequently asked questions.”
Toby Kelly
Digital Content Manager
“Inbenta helped us relieve our contact centers by managing frequent requests on its own in our digital customer support areas.”
David Harrison
Contact Center Analyst
“Inbenta Chatbot frees up our agents, who can now focus on those more complex requests. It definitely improves our service levels.”
Everything your chatbot needs to deliver a unique customer experience
Support your customers and agents alike with an AI chatbot that understands context. Customers feel heard and understood, while agents can focus on solving complex issues.
Context awareness
Our exhaustive Lexicon and semantic search engine understand the context of queries.
Multiple sources
Connected to a variety of content sources to maximize the answer rate.
Transactional intelligence
Connects with your platforms to trigger transactions automatically.
Seamless escalation
Seamlessly connects the user to a live agent if the need is detected.
Easy integration
A few lines of JavaScript code are enough to integrate our chatbot onto your website or eCommerce platform.
Inbenta Chatbot In-Depth
Download our Chatbot data sheet and discover advanced features, integrations, and all the technicalities of the module in-depth.
All you need to know about the module is here!
Get started for free
- 14 days free trial
- Access to all modules
- No credit card required