HR Service Automation
Driving satisfaction within your organization
When you take care of your employees
other things will take care of themselves
Make them happy with better and faster answers to:
- PTO requests
- IT support
- Benefits information
- Company policies
- Performance feedback
Lower stress on overworked HR staff
Automate processes so that HR can focus on the tricky issues.
- 24/7 self-service
- Faster resolution times
- Smart filtering for recruiting
Support your workers
Inform teams of changes and keep everyone easily updated.
- Smooth onboarding
- Strengthen communication
- Ensure IT security
Increase productivity and cut turnover
Stop burnout caused by repetitive and time consuming tasks.
- Implement with no code SDK
- Boost employee input
- Engage remote teams
How prepared were you for Covid-19?
Don’t answer that. We were all caught unawares.
In fact, you’re in great company. Not even CERN, the European Organization for Nuclear Research, was prepared.
Along with the panic at the rapid spread of coronavirus came an explosive increase in HR inquiries.
The constant barrage of questions ranged from daily operations, health coverage, remote working, on-site access and travel options. Unable to handle the assault of incoming questions, CERN needed a solution. And they needed it STAT.
A quick and careful evaluation of available solutions led them to Inbenta and Ilem — our local Swiss partner.
In just 48 hours — yes, in just 2 days! — Quark, the new Inbenta bot for CERN, was ready. And after only 5 days of crawling CERN’s knowledge base, Quark went live.
Quark was up and running, handling responses at a rate of 93% in both French and English. Those few complex inquiries that required a human response were smoothly transferred to the CERN helpline.
Get Your Preparedness Kit to Happy Employees
“We needed a solution to help improve the efficiency with which we serve our customers, improve the agent productivity and morale by not focusing on routine support issues, and reduce our increasing support operations costs. We have been able to address all three of these main objectives from our investment in Inbenta.”Manager, customer service and engineering communications
More businesses doing a happy dance
Stay safe, healthy and informed
Because bots really do know everything
End fatigue resulting from tedious back and forth emails, long Slack threads, and constant new pings. Have everyone on your staff updated, in real-time, about schedule changes, meetings, new policies, or team events with automated processes. Let employees have an easy to access channel to check their benefits, request personal days, and join company volunteer opportunities without wasting resources. Stop dealing with questions about lost passwords, charging expenses, and software upgrades. Keep them all in the loop and have time to focus on solving complex issues.
Find the needle in the CV stack
Narrowing the choices does half your job
Filter job applicants so that you only set up interviews with relevant prospects. Inbenta’s bot will scan through applications and collect information to vet the candidates. It then responds by setting up an interview or rejecting the applicant. Quick response time and intelligent AI processing allow for shorter applications — saving time and energy for all. Gathering more information, the chatbots learn to detect the better answers, and then rank competing applicant’s answers. Get higher quality applicants in your recruiting funnel.
BONUS! Automate the onboarding process too.
Information central, how can I help you?
GDPR, taxes, passwords – ask me anything…
How much hand-holding do your managers and HR support staff do? Walk employees through processes, provide links to relevant documents, or tackle common HR requests. AskHR integrates with your intranet, Slack, Microsoft Teams, Alexa, and other popular platforms. Issues that require a human get passed to a live agent along with conversation history for a quick and seamless resolution. Provide the missing correct response and AskHR will remember it for future instances. Strategize for improvement with clear usage analytics.
It’s a new normal
Company culture takes center stage
Pandemic or not, remote teams are here to stay. Connecting colleagues to each other and your organization will help teams continue to work together seamlessly. Frequent contact encourages positive feeling, higher performance and output. No, you do not need to hire more managers to effectively coordinate your WFH staff. Use automated short satisfaction surveys or ratings into different interaction points or conversations. With conversational AI, you can reach out proactively to employees, eliciting feedback on performance and policies yet still maintaining a human touch. While you update your company team mascot, think about this: Recognizing employees promotes engagement by 84%!
I want to try this today.
“After only two months, we noticed a sharp decline in the call-center channel, while the new online chat experience received great appreciation from both our customers and employees.“Don van Arem Service Manager, Knab
“Developing new and creative ways to make information more searchable for our customers and our workers were key to improving both our customer experience and internal operations.”Megan McCluskey Senior Program Manager, CX Marketing and Communications, Allegion
“What I like about the Inbenta solution is the ability to continuously adapt and to see the back end in order to make changes to the system. The iterative life cycle of really training a chatbot has been seamless. And so we’ve been able to continuously improve every day as we take a look at the interactions that we have…“Global Healthcare Company
“They have also provided us with web reports to monitor our bots and the possibility of updating the FAQs online. The company has an excellent team of professionals (linguists, PMOs and Web Designers) that is always willing and committed to our results. We are sure that this partnership is going to be a very long and successful one.”Renata Corrêa Dias Ferreira Quality Manager Drc, GOL Airlines
89% of HR leaders surveyed agree ongoing peer feedback and check-ins have a positive impact on their organizations.Source: SHRM
Inbenta makes it easy to be part of the good stats
Coding or training
Accurate response rate
Optimize your HR resources
while providing faster, better support.
Boost employee satisfaction rates
regardless of year end bonuses.
Save time on recruiting, onboarding and scheduling tasks
with the little bot that works.
I want to try this today.
I want to try it ASAP!
Check out our latest articles
- GOL Airlines Launches New Features for its Virtual Assistant with InbentaIt is now possible to perform processes such as check-in and reservation management via WhatsApp.
- How to Reduce Customer Service Response Time to Avoid Lost LeadsNobody likes to be kept waiting. In today’s fast-moving world, we expect things to happen quickly. Response times from customer services are no exception.
- Comparing Enterprise Chatbots with Basic Chatbots“Hi, how can I help you?”Chatbots have taken websites by storm. Conversational AI technologies have transformed customer service point-of-contact interactions in sectors like eCommerce, airlines, banking & financial services, insurance, manufacturing, telecommunications, and many others.…