Provide Superior
Customer Experience
Leverage Inbenta’s Symbolic AI and Natural Language Processing technology to improve every customer interaction. Increase customer satisfaction and brand loyalty through automated interactions that deliver value for your customers.
Leverage
the power of automation
Your customers want their questions answered fast and their problems resolved effortlessly.
Eighty-one percent of customers will attempt to solve their issues themselves before reaching out to your support team. Their frustration leads to abandoned shopping carts.
Automating your customer interactions enables your customers to find quickly the information they want, while your call center agents can focus exclusively on complex queries.
See our tips and best practices to build a successful chatbot
Get a glimpse of the Future of Customer Service through Inbenta’s new podcast series
See how Inbenta helps
Groupon
Inbenta
AI-powered platform
The Inbenta Customer Interaction Management Platform is built with four modules – Chatbot, Knowledge, Search and Messenger. It uses Symbolic AI to improve the quality of automated and human-delivered knowledge.
Inbenta Symbolic AI implements Natural Language Processing that requires no training data. . It “learns” through Inbenta’s proprietary, patented algorithms and the Inbenta Lexicon.
How can chatbots serve
your omnichannel strategy?
Trusted by industry-leading companies from around the world
Join the top companies from around the world that leverage the Inbenta Customer Interaction Management Platform to optimize self-service.
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- How to Survive the Avalanche of Customer Interactions with AutomationThe digitization of shopping experiences in the past decade has seen the volume of interactions explode. The COVID-19 pandemic and lockdown that resulted from it added to that natural shift and amplified the trend, forcing…
