The conversational platform
that delivers real results

Now we’re getting somewhere

Inbenta delivers industry-leading self-service rates of over 90%.
Our artificial intelligence and natural language processing increases customer happiness and your company’s bottom line.

Your search is over.

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Your brand means a lot to customers
Make sure your AI understands that

The InbentaBot

Meet your 24/7 customer agent, available even if your support staff aren’t. Through the magic of NLP plus Machine Learning, our chatbots evolve with every human interaction by understanding the context behind each word used across 25+ languages.

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Enterprise Search

Discover powerful search technology that reads between the lines to understand beyond what your customer types to what they actually mean, all while intelligently delivering the right results, the first time.

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E-Commerce Search

Say hello to e-commerce search that accurately points people to your products. No more hunting through pages and pages of irrelevant results, just more cart checkouts by happy customers.

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The Benefits of Inbenta

highly-conversational

Highly Conversational

Discover AI that gets personal because it understands your customer’s personality, tone and emotion, then interacts in ways that are engaging, helpful and quite human.
integrates-beautifully

Integrates Beautifully

Everything works like a charm with your existing search, CRM, knowledge bases and documentation, plus Endeca, Facebook Messenger, Salesforce Desk and Service Cloud, Skype and Zendesk.

high-performance

High Performance

Intelligent search. Seamless integration. Nimble deployment. Accurate results. Affordable technology. Remarkable customer satisfaction across industries, channels and languages. Any questions?
machine-learning

Machine Learning

Our powerful algorithms teach your AI to gain insights from every customer interaction and conversation, so it can continually optimize the user experience.
multilingual-support

Multilingual Support

Inbenta NLP ensures the lines of communication between your customers and technology stays crystal clear, with 25 native, fully-supported languages and counting.

easy-to-get-started

Easy to Get Started

We’ll deploy your future-proof solution faster and better than our competitors, with less workflow impact and more training and support. Seeing is believing.
enterprise-search

Understands Meaning

Inbenta NLP quickly and easily gets what your customers mean — making repeated questions a thing of the past.
e-commerce-search

Grow Revenue

Many more shoppers who enter a query, even if it’s slang, misspelled, etc., will leave happy, which means higher conversion and add-to-cart ratios.
inbentabot

Always Working

Between Inbenta NLP, Meaning-Text Theory and Gap Analysis is a conversational AI solution that handles your customers’ searches, transactions, password resets and beyond — non stop 24/7.

Introduction to Inbenta

Inbenta Overview

The Human Future of AI

Why customers love Inbenta

We have reduced our incoming support emails to almost a third of what it was.

Toby Kelly

Knowledge Base Developer at Trane Residential

…significantly reduced incoming phone calls to our call center.

Ricardo Birtel

Operation and IT Director at Multiplus SA

More than 30% of incoming e-mails are now deflected. 

Luciane Franciscone

Corporate Marketing General Manager -Lojas Renner

When a customer types a question,
they want an accurate answer, fast.

Just like a real conversation

SEE IT IN ACTION

Latest Blog Posts

Chatbot intents: how to build the perfect customer experience from FAQs

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Government and AI: more efficient while saving money

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