Conversational AI
with ZERO training required
Build memorable conversational experiences with Inbenta’s patented Neuro-Symbolic AI 4-in-1 platform. Power interactions with customers and employees – always giving the best answers to the most complex questions.
Connect with your customers like never before
Offering the ultimate conversational experience 24 hours a day/7 days a week across all channels becomes easy with our four modules that power search, chat, knowledge, and voice solutions.
For CX leaders that need to connect and improve their UX, Inbenta offers a conversational experience that increases engagement with your customers and delivers accurate interactions from day one.
Whatever your goal, we’ve got you covered
Improve your conversion rate and NPS score
Offer personalized answers 24/7 through any channel
Help customers help themselves find delivery options with FAQs. Help them find the perfect product with a powerful search. Guide them with a chatbot until e.g., they’ve booked their flights. Solve a complex query with live chat agents. Solve any conversational problem 24/7.
Optimize your agents productivity
Support your customer service team while cutting costs
Free your teams from low-added value queries with a customer-facing chatbot. Help them reduce average handling times (AHT) with a Knowledge Management tool. Stress-free, more productive agents at a lower cost!
Engage employees
Support your employees on a daily basis
Simplify their access to company knowledge with a powerful search engine. Help them book meeting rooms with a chatbot on their internal messaging system. Free your HR team from queries that can be automated. Save your employees time while improving productivity!
Get to know customers better
Help your marketing team get a deeper knowledge of your customers
Listen to what your customers have to say with our platform’s powerful dashboard and analytics. Discover your customers’ pain points and make changes to simplify their journey. There is more information from your customers out there than you actually thought. Ready to access it?
Discover the ultimate 4-in-1 Conversational AI Platform
Chat with prospects and customers through any channel
Guide them throughout their journey and increase conversions with our Chatbot solution:
- Provide them with relevant answers 24/7
Use NLP (Natural Language Processing) to better understand users, detect their intent, and analyse their sentiment to provide the most appropriate answer. - Facilitate their tasks
Benefit from Robotic Process Automatic (RPA) to manage transactions like bookings, meetings, and order modifications. - Customize their journey
Add variables with native integrations to third-party platforms like CRMs, ERPs, and HRMs: Salesforce, Shopify, Slack, and many others. - Escalate complex requests to your agents
Keep conversation history and escalate user requests to our livechat and ticketing module for a seamless experience.
- Provide them with relevant answers 24/7
Assist your customers and employees, give them the answers they need instantly.
Make it easy for them to access information while reducing your support costs with our Knowledge solution:
- Offer 24/7 support and deflect support requests
Give answers to common requests and suggest contents when users fill in a contact form. - Improve your SEO rankings
Let external search engines crawl and index your FAQs and help content to bring more traffic to your site. - Anticipate their needs
Offer users the most frequently asked questions, auto-complete their requests, and leverage predictive search. - Optimize your customer journey in real time
Access to user-assessed contents. Discover search trends and content gap identification.
- Offer 24/7 support and deflect support requests
Support your customers and employees. Be human when they really need it!
With our Livechat and case management solution, responsive agents can chat with customers.
- Be reachable through your customers’ favorite channels
Answer customer requests on WhatsApp, Facebook Messenger, Slack, and many others. - Don’t repeat or loose track of the conversation
Keep conversation history and allow asynchronous communication for improved CX. - Offer your agents a single tool to process requests
Turn messages from any channel into tickets no matter the location, from emails to social networks and Inbenta’s chatbot. - Improve agent productivity and customer satisfaction
Offer them pre-approved responses, automatic real-time query analysis and relevant answer recommandations.
- Be reachable through your customers’ favorite channels
Simplify the daily life of your customers, agents and employees.
Offer them a successful search experience with our internal Semantic Search engine:
- Help them find the information they are looking for
Index content from different information sources, connect it with your product catalog, and implement faceted search. - Show that you understand them
Auto-complete their requests, suggest most frequently asked questions, and understand meaning, not only keywords. - Understand the intent behind the words
Provide the most appropriate answer thanks to our NLP engine that detects intention and sees past typos. - Improve their journey
Keep an eye on search trends with our analysis dashboard and get full search reports to optimize user flows.
- Help them find the information they are looking for
All your needs are covered, the choice is yours!
Do you have a specific use case in mind?
Do you want a turnkey solution?Explore our pre-packaged solutions: banking, eCommerce, travel…
Benefit from our existing, industry sector-specific, knowledge base content – available to you. Try our plug and & play solutions and test their functionalities.
Get free access to all our automation platform modules
Shape your conversational and self-service experience as you see fit.
Start with Frequently Asked Questions, add a live chat, then couple it with a chatbot, and enjoy the freedom that our platform offers!
Still not enough? If you need to expand capabilities even more or build truly custom experiences, we have large teams of language and tech specialists to help you reach your goals!
Hear it from our customers
David Harrison
Contact Center Analyst
Alterra Mountain
“It’s been significantly helpful for us. It frees up our agents now who can then focus on those more complicated questions. It definitely improves our service levels.”
Elisa Moreira
Customer Service Manager
GOL Airlines
“Thanks to Inbenta’s solution, we are able to update the information that we deliver to our customers in a quick and easy way, making our customer’s life easier.”
Megan McCluskey
Senior Program Manager, CX marketing and communication
Allegion
“Developing new and creative ways to make information more searchable for our customers and our workers were key to improving both our customer experience and internal operations.”
Why choose Inbenta?
90%
correct answer rate
-40%
fewer incoming requests
00
hours of data training
35
languages available
A low-code, open Saas solution with a powerful NLP engine!
A proven proprietary and patented technology
15 years of R&D to continuously optimize our NLP engine, our Neuro-Symbolic AI, and Lexicon.
An intuitive low-code platform
Knowledge base management, and dialog flow creation with no technical skills required.
A large catalog of integrations
Zendesk, Salesforce, Slack, Teams, Shopify, our solutions can integrate with the tools you already use.
A quick and easy integration
SDK, API, SaaS, or On-Premise, our teams will support your needs, from technical inquiries to resources.