An easy-to-use AI platform to build seamless customer interactions


Reduce handling costs & boost digital self-service.
Increase conversion and engagement rates across all channels.

Connect with your customers like never before

Offer a memorable conversational experience to your customers and employees, support your agents and save money with Inbenta’s customer interaction platform.

Offering 360º conversational experiences 24h a day across all channels becomes easy with its 4 modules that power search, chat, knowledge, and voice solutions.

No matter what your ultimate goal is, we can help you!

  • Improve your conversion rate and NPS score
    Offer personalized answers 24/7 through any channel

    Assist them figuring out your delivery options with FAQ. Help them find the perfect product with a powerful search. Guide them with a chatbot until they’ve booked their flights. Solve a complex query thanks to your live chat agents. Be there for them, don’t miss a sale.

  • Optimize agents productivity
    Support your customer service team while cutting costs

    Free your teams from low-added value queries with a customer-facing chatbot. Help them reduce average handling times (AHT) with a Knowledge Management tool. Stress-free, more productive agents at a lower cost!

  • Engage employees
    Support your employees on a daily basis

    Simplify their access to company knowledge with a powerful search engine. Help them book meeting rooms with a chatbot on their internal messaging system. Free your HR team from queries that can be automated. Save your employees time while improving productivity!

  • Get to know customers better
    Help your marketing team get a deeper knowledge of your customers

    Listen to what your customers have to say with our platform’s powerful dashboard and analytics. Discover your customers’ pain points and make changes to simplify their journey. There is more information from your customers out there than you actually thought. Ready to access it?

Discover the ultimate 4-in-1 AI conversational Platform

  • Chat with prospects and customers through any channel

    Guide them throughout their journey and increase conversions with our chatbot solution:

    • Provide them with relevant answers 24/7
      Use NLP to better understand the users, detect their intent, and analyse their sentiment and return the most appropriate answer.
    • Facilitate their tasks

      Benefit from Robotic Process Automatic to manage transactions like bookings, meetings and order modifications.
    • Customize their journey

      Add variables thanks to native integrations with third-party platforms like CRM, ERP, and HRMS : Saleforce, Shopify, Slack, and many others.
    • Escalate complex requests to your agents

      Keep conversation history and escalate user requests to our livechat and ticketing module for a seamless experience.
  • Assist your customers and employees, give them the answers they need instantly.

    Make it easy for them to access information while reducing your support costs with our FAQ solutions:

    • Offer 24/7 support and deflect support requests

      Give answer to common requests and suggest contents when users fill in a contact form.
    • Improve your SEO rankings

      Let external search engines crawl and index your FAQ and help contents to bring more traffic to your site.
    • Anticipate their needs

      Offer them the top most frequently asked questions, auto-complete their request and leverage predictive search.
    • Optimize your customer journey in real time

      Access to user-assessed contents. Discover search trends and content gap identification.
  • Support your customers and employees. Be human when they really need it!

    Chat with them with available and responsive agents thanks to our livechat and case management solution:

    • Be reachable through your customers’ favorite channels

      Answer to their requests on WhatsApp, Facebook Messenger, Slack, and many others.
    • Don’t repeat or loose track of the conversation

      Keep conversation history and allow asynchronous communication for improve CX
    • Offer your agents a single tool to process requests

      Turn your incoming contacts into tickets no matter where they come from emails, social networks, Inbenta’s chatbot.
    • Improve agent productivity and customer satisfaction

      Offer them pre-approved responses, automatic real-time query analysis and relevant answer recommandations.
  • Simplify the daily life of your customers, agents and employees.

    Offer them a successful search experience with our internal search engine:

    • Help them find the information they are looking for

      Index content from different information sources, connect it with your product catalog and implement faceted search.
    • Show that you understand them

      Auto-complete their requests, suggest most frequently asked questions, and understand meaning, not only keywords.
    • Understand the intent behind the words

      Provide the most appropriate answer thanks to our NLP engine that detects intention and sees past typos.
    • Improve their journey

      Keep an eye on search trends with our analysis dashboard and get full search reports to optimize user flows.

We cover all your needs. You just have to choose!

  • Do you have a specific use case in mind?
    Do you want a turnkey solution?

    Explore our pre-packaged solutions: banking, ecommerce, travel…

    Hundreds of predefined contents are waiting for you. Ready to try our plug and play experiences and test our functionalities.

  • Get free access to all modules of our automation platform

    Shape your conversational and self-service experience as you see fit.

    Start with Frequently Asked Questions, add a live chat, then couple it with a chatbot, and enjoy the freedom that our platform offers!

    Still not enough? If you need to expand capabilities even more or build truly custom experiences, we have large teams of language and tech specialists to help you reach your goals!

Hear it from our customers

David Harrison

Contact Center Analyst

Alterra Mountain

“It’s been significantly helpful for us. It frees up our agents now who can then focus on those more complicated questions. It definitely improves our service levels.”

Elisa Moreira

Customer Service Manager

GOL Airlines

“Thanks to Inbenta’s solution, we are able to update the information that we deliver to our customers in a quick and easy way, making our customer’s life easier.”

Megan McCluskey

Senior Program Manager, CX marketing and communication

Allegion

“Developping new and creative ways to make information more searchable for our customers and our workers were key to improving both our customer experience and internal operations.”

By the way, why Inbenta ?

90%

correct answer rate

-40%

fewer incoming requests

00

hours of data training

35

languages available

A low-code, open Saas solution with a powerful NLP engine!

  • A proven proprietary and patented technology

    15 years of R&D to continuously optimize our NLP engine, our Symbolic AI and our Lexicon.

  • An intuitive low code platform

    Knowledge base management, and dialog flow creation with no technical skills required.

  • A large catalog of integrations

    Zendesk, Salesforce, Slack, Teams, Shopify, our solutions can integrate with the tools you already use.

  • A quick and easy integration

    SDK, API, SaaS or Onpremise. Do what’s best for you depending on your resources and technical constraints. Our teams will support you no matter what!