Leverage Inbenta’s Symbolic AI and Natural Language Processing technology to improve every customer interaction. Increase customer satisfaction and brand loyalty through automated interactions that deliver value for your customers.
the power of automation
Your customers want their questions answered fast and their problems resolved effortlessly.
Eighty-one percent of customers will attempt to solve their issues themselves before reaching out to your support team. Their frustration leads to abandoned shopping carts.
Automating your customer interactions enables your customers to find quickly the information they want, while your call center agents can focus exclusively on complex queries.
The Inbenta Customer Interaction Management Platform is built with four modules – Chatbot, Knowledge, Search and Messenger. It uses Symbolic AI to improve the quality of automated and human-delivered knowledge.
How can chatbots serve
your omnichannel strategy?
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