Artificial Intelligence
For Your Customers

Deliver instant answers that make sense.
Easily launch a chatbot that understands natural language.

Learn How Schedule a Demo

Finally, a platform that understands customers

90% of incoming users now find answers in our support page.

Fernando Gouveia Director, Business Development at Xapo

In just a few months, we achieved an 89% self-service rate.

Mark Deaton Head of Customer Success - GoAnimate, Inc.

After one month we saw YOY visit growth to our community of over 500%.

Stacey Potts Help Suite & Community Forum Manager, MindBody

We are already seeing a 7x ROI in various languages.

Zo Silver Head of User Advocacy, Change.org

We anticipate deflection to be 35% of incoming ticket volume.

Julian T. Peebles Senior Director, Global Customer Care at Coupa Software

We now have 20% conversion from search to cart and 35% click to cart efficiency.

Jared Lee Vice President, E-Commerce FC Organizational Products

I love the integration between Zendesk and Inbenta!

Megan McCluskey Customer Experience Manager at Ingersoll Rand (Schlage)

The self-service ratio on our website has seen spectacular growth.

Don van Arem Service Manager, Knab Bank

We reduced our incoming emails by nearly 90%!

Christina Stembel Founder, Farmgirl Flowers

More than 30% of incoming e-mails are now deflected.

Luciane Franciscone Corporate Marketing General Manager -Lojas Renner

...significantly reduced incoming phone calls to our call center.

Ricardo Birtel Operation and IT Director at Multiplus SA

We have reduced our incoming support emails to almost a third of what it was.

Toby Kelly Knowledge Base Developer at Trane Residential

How It Works in Less Than 2 Minutes

What are you interested in?

Customer Support Self-Service

Chatbots

E-commerce Search

Schedule a Demo

Seamless Integrations

Zendesk Official Partner

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Desk.com Official App

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And many more

Full List

Our Customers Average a 90% Self-Service Rate

Customers want a search engine to bring to them results that will match what they want, not what they typed. Too often, search engines provide results to items that are typed. Inbenta provides search results based on the overall meaning of the query and provides the best results.

Test drive our A.I. - Powered, Intelligent Search

Our patented technology makes the difference

Quick Deployment

We know you need results asap! Our deployment to your website is the fastest on the market.

Natural Language Processing

Our software understands the Meaning, not the keywords, behind your customers' questions.

Multilingual

More than 20 languages are natively and fully supported, and the list is growing.

How it works

Our Clients

Testimonials

90% of incoming users now find answers in our support page.

Fernando Gouveia Director, Business Development at Xapo

In just a few months, we achieved an 89% self-service rate.

Mark Deaton Head of Customer Success - GoAnimate, Inc.

After one month we saw YOY visit growth to our community of over 500%.

Stacey Potts Help Suite & Community Forum Manager, MindBody

We are already seeing a 7x ROI in various languages.

Zo Silver Head of User Advocacy, Change.org

We anticipate deflection to be 35% of incoming ticket volume.

Julian T. Peebles Senior Director, Global Customer Care at Coupa Software

We now have 20% conversion from search to cart and 35% click to cart efficiency.

Jared Lee Vice President, E-Commerce FC Organizational Products

I love the integration between Zendesk and Inbenta!

Megan McCluskey Customer Experience Manager at Ingersoll Rand (Schlage)

The self-service ratio on our website has seen spectacular growth.

Don van Arem Service Manager, Knab Bank

We reduced our incoming emails by nearly 90%!

Christina Stembel Founder, Farmgirl Flowers

More than 30% of incoming e-mails are now deflected.

Luciane Franciscone Corporate Marketing General Manager -Lojas Renner

...significantly reduced incoming phone calls to our call center.

Ricardo Birtel Operation and IT Director at Multiplus SA

We have reduced our incoming support emails to almost a third of what it was.

Toby Kelly Knowledge Base Developer at Trane Residential

Latest Posts

Tuesday 13th September 2016
How to Increase Your Self-Service Rates in 4 Easy Steps

Most of us in the customer experience realm already understand the importance and value of customer self-service. Self-service, the system where customers find and take action by themselves, not only reduces customer service costs by deflecting high email and call volumes, but also helps to increase productivity, efficiency, and customer satisfaction.
Read more
Saturday 10th September 2016
Inbenta Weekly Digest--Week in Review

Hope you enjoyed the long (and well-deserved) holiday weekend. Since you were firing up the grill and kicking back with friends and family to celebrate the unofficial end of summer, you’re easily forgiven if all your attention wasn’t too dialed in on the tech world.

Don’t worry, we’re here to catch you up with our initial installation of “This Week In…”
Read more
Thursday 8th September 2016
The 3 Mistakes Killing Your E-Commerce Sales

Americans spend approximately $90 billion in online purchases per quarter, according to the U.S. Census Bureau. So, over the course of a given year, online shoppers in this country shell out over a quarter trillion dollars each year on e-commerce sites. Not counting the fact the rest of the world also purchases online, that’s a lot of money spent on the web and it’s continuing to grow--as fast as 15% per year in the U.S. alone.
Read more