Our software understand the Meaning not the Keywords behind your customers questions.
Our Semantic Clustering increases customer support ability by locating all unanswered questions so you can create content to match.
Every clients gets a full featured website Semantic Search Engine and crawler. So your customers can find the best answers anywhere in your website.
We know you need results fast so we are equipped to deploy your website in less than 3 weeks.
We don’t charge you on a "per seat" basis, we are aligned with your business goals to optimize support costs as customer satisfaction increases.
More than 20 languages are natively and fully supported, and the list is growing.
We don’t just offer great support products, we have great resources you can access to help increase your customer service experience now. Check it out!
We are getting smarter as a species by how much and how fast we consume content. Historically we have seen a continuous evolution of how we learn, how much we know, and how many of us know it. There is a natural hierarchy, from beginners who are still learning to read, to researchers and searchers of the web. – This hierarchy is directly impacting the level of world literacy because of the advancements in mode of information transportation and amount of content consumed. We can track this evidence historically through the types of technology offered.Read more
We’ve been working pretty hard with the new expansion of our company this past winter. The team has been burning the midnight oil in order to expand our Self Service, Knowledge Base and Ticketing system tools. For us, it's about ensuring that we continue to drive answers to the masses, keep our clients informed of the conversations about them in their community, and offer artificial intelligence interaction to increase customer service.Read more
As the head of the Global Customer Care team, we needed to optimize resources by increasing customer self service as we continue to rapidly grow. During our trial period, without any additional configuration, we saw a 14% deflection rate. After additional configuration we anticipate deflection to be 35% of incoming ticket volume.
We saw results almost immediately after implementing Inbenta on our Zendesk powered support site. In the first two months alone, the percentage of unanswered questions went down, from 21.83% to 8.29% and our click-through ratio increased by 34.4%.
Although we've only been using Inbenta for a short time, the impact has been tremendous and immediate. Our users are now able to find everything they're looking for in our Knowledge Base quicker than ever before, and that's translating into improved customer satisfaction scores across the board.
I love the integration between Zendesk and Inbenta! In just a few short weeks our customers and employees are now finding the right answers to their questions. Before, customers might search using a common word that appears many times in our knowledgebase and get twenty or more answers.
Since going live with Inbenta we have reduced our incoming support emails to almost a third of what it was