Finally, a platform that understands customers
90% of incoming users now find answers in our support page.
In just a few months, we achieved an 89% self-service rate.
After one month we saw YOY visit growth to our community of over 500%.
We are already seeing a 7x ROI in various languages.
We anticipate deflection to be 35% of incoming ticket volume.
We now have 20% conversion from search to cart and 35% click to cart efficiency.
I love the integration between Zendesk and Inbenta!
The self-service ratio on our website has seen spectacular growth.
We reduced our incoming emails by nearly 90%!
More than 30% of incoming e-mails are now deflected.
...significantly reduced incoming phone calls to our call center.
We have reduced our incoming support emails to almost a third of what it was.